angelo caso

Training activities in Poste Italiane around Italy, concerning about system engineering of Microsoft Windows NT, Lotus Notes and True 64.

* CTO - Technical Effectiveness Assurance Responsible for ensuring the integrity and consistency of technologies supporting Business, IT and Network operations, by monitoring and managing process and system efficiency and effectiveness * Minimizing revenue losses due to system and application faults * Ensuring the correct functioning of technological equipment according to service levels and quality indicators agreed with customers * Identifying and developing continuous improvement initiatives on CTO processes and controls in order to accomplish quality objectives on provided services * Defining Technologies Departments organization procedures according to SOX (Sarbanes-Oxley Act) and ITIL guidelines. * Developing enterprise OSS Applications.

Responsible for management of “Italian Chamber of Deputy” Datacenters and for System & Application Management.

Responsible for customization and implementation of a “knowledge base” system based on Lotus Notes technology. Microsoft, Sun Solaris and AIX System Engineer

* Proactive monitoring of operational execution of the initiatives of Technology and IT streams according to the company transformation program * Identification and mitigation of execution risks * Analysis of the finance impacts of initiatives * CxO level Reporting

R&D and Test Manager Responsible for implementing testing automation tools (functional, regression, user) to support Quality Management processes of Mobile Network Applications Responsible for Testing of OSS platforms Responsible for "Wild Testing" Competence Center

* Responsible for: * Organization and governance development * Strategy development * Enterprise Architecture development, testing and production of IT Service Operations systems in order to support operations processes such as * o Incident & Problem Management Systems * o SLA Management Systems * o Business Service Management * o Asset Management Systems * o Service Monitoring Systems

* Responsible for evaluating and implementing Service and Quality Assurance within the “IT Application Operations” * department of “Business Support System” area. * Enterprise Architecture development from System to Business Service Management, through to Service Management, * End user management and Service Quality Management, according with ITIL and ETOM guidelines. * Responsiblities included; development strategies, definition the integration of hw&sw architectures and the design, implementation * and execution of application and infrastructure solutions in order to support corporate processes and to create custom projects and * commercial offerings for the business customers, according to market needs and technological requirements. * Definition of organization procedures to normalize flows and processes of Application Operations according to SOX * Sarbanes-Oxley Act) and ITIL guidelines.

* Technical and economical analysis on mobile network initiatives; cost analysis, return on investment, business plans, development plans * Analysis of network quality, coverage and end user mobile data to predict future network usages and to manage network implementations. * CxO-level reporting