Angelo Azar

Senior leadership executive, demonstrable experience leading teams to embrace strategies that drive growth, improve customer experience and produce high performance benchmarks. Reputation for leading teams to achieve successful outcomes in start-up, turnaround and mature size organisations with the demonstrated ability to control a wide and complex agenda of business objectives. Customer focused and entrepreneurial in approach, a meticulous operations executive, accomplished transformational specialist across a range of organisations and industries, and a driver of intelligent, innovative, and effective solutions that achieve results. Career Achievements: Implemented transformation management initiatives across multiple businesses of up to 650 FTE resulting in improvements of up to 78% in Sales, 40% in Sales Conversion, 83% in Productivity, 74% in Net Promoter Score (NPS) / Customer Advocacy and > 200% in employee engagement within an initial 12-month period, sustained and continually improving through my tenure. Created a People Leadership Model centred on accountable routines which has been utilised across several businesses contributing to successful startup operations, accelerated business turnaround and provided the platform for improvements in revenue generation, productivity, service delivery and cost management. Demonstrated outstanding leadership attributes and related achievements in various organisations across several distribution channels, resulting in being awarded IAG Emerging Leader of the Year in 2006, IAG Leader of the Year in 2008, Runner Up for Australian Institute of Management Young Manager of the Year in 2011, selection for the Linde Group Global Talent Circle in 2013, Executive Manager Talent Program for Commonwealth Bank Group in 2015, Hollard Diversity & Inclusion Leadership Award in 2018, 2023 Top 10 APAC CX & Contact Centre Executive Influencers and Runner Up 2023 National CX Leader of the Year.