Angela Tan

Accountable for inbound and outbound to and from Asia Pacific includes India for both Pharma and Consumer business.

Cluster Lead (Director Level), Customer Service & Logistics, Asia Pacific (Aug 2016- Current) • Accountable to deliver the regional CS&L strategy including optimized customer service, product availability and cost-to-serve across the Commercial region. • Accountable for the management of inbound logistics, order management (, freight forwarding, repackaging and customs brokerage across the regions. • Accountable for attaining the highest level of Customer Service measured by On-Time-In-Full (OTIF) at the most appropriate cost and complying to all relevant quality standards/policies. • Responsible for contributing to the overall region annual supply chain budget of GBP24M.

Six months secondment to UK for company wide top talent. Responsible to project manages and delivers the Quality Culture Improvement Plan for the enterprise. Drive alignment among different business and global function to support the implementation of the improvement plan. Key Achievement • A common maturity model aligned with the existing GSK control framework has been established and embedded into the Value Maturity Assessment plan. This enable the organization at all levels to self-evaluate and make appropriate improvement plans. • Successfully developed real case studies from the different business areas and support functions, and extracted valuable lessons from ‘failed projects’. Increase enterprise wider awareness from sharing of real case studies. • Drive and established a detailed 2016-17 enterprise wide quality culture improvement plan that aligned among all business and global support functions.

Dual Portfolios Supply Hub Lead, Asia Pacific Customer Service & Logistics Lead for Singapore and Emerging Asia Markets Overall ownership of the late pack customization Supply Hub operation, based in Singapore, to manage demand and supply for selected products that would reduce inventory, reduce write-offs, deliver freight savings, increase supply chain responsiveness and/or increase sales. At the same time accountable for the customer service and logistics operations in markets (Total 5 markets e.g. Singapore, Myanmar, Cambodia, PNG, Laos) to support our commercial ambition.

Lead and drive an efficient, responsive and cost-effective Regional Supply Chain from sites of manufacture through to the points of dispensing. Ensure excellent customer service at the lowest possible cost by managing, monitoring and refining the processes that link Global Manufacturing & Supply (GMS) with Commercial and Finance. Support the interface between GMS and Commercial organizations for all logistics activities in order to maximize revenues whilst allowing the sites to maintain optimum operational, quality and overall customer service performance standards. • Overall ownership of processes, resources and leadership of the people involved in Supply Chain • Management of activities within the Commercial Region (e.g. generation of sales forecasts, management of DRP processes, interactions with manufacturing sites)

Drive APJ business operation (includes customer care, order processing, order management) processes standardization. Support Global SC implementation within APJ business operation. Develop and deploy differentiated support model for global large enterprise and public customers.

Responsible for the logistics function across all Asia Pacific Regions. Managed all the contract manufacturers’ outbound logistics operations and as well as reserve logistics for RMA. Drive compliance of US, Europe & Asia Pacific import requirements with all contract manufacturers. Develop, lead and execute new business processes and tools to deliver cost reduction initiatives.

Responsible for the Global Logistics Transportation budgeting and financial management. Drive supply chain visibility improvement and network optimization through collaboration with the various Supply Chain functions, i.e. planning, manufacturing, and finance/accounting functions. Managed outsourced Logistics Vendor strategic relationship & development.

Roles & Responsibilities • Responsible for the operations of the consolidation warehouses in Singapore and Hong Kong. • Distribution Vendor Management & Development (a) Capability assessments (b) Capacity Planning (c) Pricing negotiations (d) Contracts negotiation & maintenance (e) Long-term strategies (f) Continuous improvement & development plans (g) KPI & Scorecard Measurement • Project management for Xbox 1.0 launch. • Report directly back to Microsoft Corporate. Key Accomplishments • Successfully managed and delivered millions of Xbox consoles via 120 charters and several commercial flights, within a couple weeks from Hungary to North America, Europe and followed by Japan for Microsoft’s first gaming platform launch. • Successfully managed all export and import compliance issues related to Xbox to mitigate risk of missing published street dates in the respective countries. • Negotiated a 100% variable cost structure warehousing contracts which resulted in a 22% savings against an annual budget of US$4M.

Roles & Responsibilities • Responsible for the transition of the Full-Package Product Operations from Redmond, Seattle to Singapore Operations. • Outsourced Manufacturing Vendor Management & Development. • Responsible for supporting the product group on new product release, quality and anti-piracy compliance and control. • Responsible for the integration of the Visio Corporation Asia Pacific Operation with Microsoft Singapore Operation. (In additional to the manufacturing vendor account manager ‘s role & responsibilities) Key Accomplishments • Named as the “Most Valuable Employee Award of the Year” by the General Manager of Microsoft Operation Ltd. (2000) • Led and managed a cross functional Asia Pacific project team in one of the biggest transition in Microsoft history, i.e. the acquisition of Visio Corporation. Managed to complete the entire transition within a 6 months period with minimum impact to the Asia Pacific markets. Presented with the Microsoft Asia Pacific Operation & Visio Corporation “Successful Integration Award”. • Presented with Microsoft Asia Pacific Operations Center “Start-Up Team Excellence Recognition Award” • Spearheaded several cost reduction initiatives for the Full Package Product Division. One of the major cost savings initiatives achieved a 34% cost reduction for retail boxes estimated at about USD 3M • Successfully reduced manufacturing lead-times for the Full Package Product Division by 20% - down from 15 days to 12 days in 1999. • Successfully managed several Microsoft strategic manufacturing turn-key vendors to support the Office 2000 and Windows 2000 launch. • Championed the introduction of anti piracy measures for the Microsoft Asia Pacific Operation’s turn-key manufacturing suppliers and successfully implemented safedis and E2E as an effort to support the reduction of anti-piracy for the corporation.

Roles & Responsibilities • Forecasting and planning software products in support of Asia Pacific regional demand • Sourcing & purchasing of all materials and components for in-house production. • Managed outsourced manufacturing vendors responsible for high volume products. • Product planning in support of launch activities • Business owner with responsibilities to define sourcing strategies, P & L for the software division. • Managerial responsibilities for 5 planner buyers. Accomplishments • Led several initiatives resulting in group strategies for the International software division. • Spearheaded the annual purchasing audit and achieved a 100% compliance. • Led several outsourcing initiatives and successfully introduced a new turn-key vendor base to support after sales fulfillment, on demand manufacturing and channel management. Initiatives aggregately produced savings of USD 2.5M and achieved an inventory turns of 20 vs. 5. • Led and developed a team of five planners who successfully launched several major software lines in the Asia Pacific region.