angela naismith

senior investments claims handler

About

I am a highly versatile individual with over 15 years experience in the Financial Service sector. I possess a keen analytical mind with the ability to adapt and change quickly to circumstances presented to me. I work to a high standard in terms of quality and quantity and I am competent in applying sound judgement to situations ensuring that I remain compliant in the sector being worked. I work well within a team as well as on my own and can communicate well, both written and verbally directly with customers both internal and external.

Country

united kingdom

City

glasgow

Industry

banking

Skill

financial services, banking, relationship management, management, investments, complaint management, retail banking, performance management, stakeholder management, call centers, pensions, financial risk, customer experience, loans, coaching, customer service, mortgage lending, change management, training delivery, team management, team leadership, training, kyc

Experience

senior investments claims handler

capita

2016-1 - Present · 10 yrs 9 mos

senior investments claims handler

fscs

team leader

wesleyan

2004-4 - 2005-4 · 1 yr 1 mo

Managed a New Business Team consisting of 6 Sales Support Administrators. Also responsible for recruitment, training and development, coaching, performance management and disciplinary issues.

sales support administrator

wesleyan

2000-6 - 2004-4 · 3 yrs 11 mos

Processed all new business applications - life, pensions and investments. Liaised with all major insurance companies as well as provided support to all regional financial advisers.

kyb and kyc business analyst - contract will complete in december 2015

royal bank of scotland

2015-3 - 2015-12 · 10 mos

* Perform the required KYC/ KYB screening on existing clients for Medium to High Risk customers. * Analyse Client data, documentation to determine Client Risk Profile as established under the banks KYC/ KYB Procedures and utilizing a variety of independent research sources. * Maintain detailed records on clients for second-level review. * Responsible for reviewing and ensuring all required AML / KYC Regulatory requirements for existing clients are still in place. ( i.e. executed USA Patriot Act certification for all Foreign Banks, MIFID, etc) * Liaise with Compliance on specific requirements and regulations arising under special circumstances. * Liaise with Relationship Managers, Area Managers, Customers, Operations department in Poland as necessary as part of the KYC/ KYB process.

investment servicing manager

barclays wealth and investment management

2008-4 - 2012-3 · 4 yrs

Complaint Handling , managing a case load of 900 Investment Clients. achieved departmental targets. Also responsible for all written and verbal communications to customers as well as maintaining global market knowledge.

business reviewer

huntswood

2005-5 - 2008-4 · 3 yrs

Performed Complaint Handling and Data Gathering within Abbey National ( personal pensions) , National Australia Group and Lloyds TSB projects. Also performed redress Calcs and achieved Departmental Targets.

kyc analyst

lloyds bank

2014-7 - 2015-3 · 9 mos

* Perform the required KYC screening on existing clients by documenting and corroborating the information obtained on the client as required by the Global KYC Procedures utilizing a variety of independent research sources. * Analyze Client data, documentation and negative news in order to determine Client Risk Profile as established under the Global KYC Procedures. * Maintain detailed records on clients for second-level review. * Responsible for reviewing and ensuring all required AML / KYC Regulatory requirements for existing clients are still in place. ( i.e. executed USA Patriot Act certification for all Foreign Banks, MIFID, etc) * Liaise with Compliance on specific requirements and regulations arising under special circumstances. * Liaise with Clients, Front Office, Credit, Legal and Operations as necessary as part of the KYC Refresh process

senior complaint reviewer

prominent high street bank

2012-3 - 2012-6 · 4 mos

Responsible for reviewing a portfolio of complex complaints related to business lending, Interest Rate Hedging Products (IRHPs), re-pricing and mis-sales. Also responsible for composing Frl and offering redress where appropriate.

Education

cleveden secondary school, glasgow

Activities and Societies: My current Qualifications include: FPC1, FC3, SII ( Savings & Investments), Chartered Institute of Bankers in Scotland. Currently working towards Full FPC Status