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• Manage 20 onsite resources across 3 geo locations (SF, Austin, & Chicago) and over 100 offshore vendor test teams for 2 of the 3 largest revenue studios within Zynga. • Analyze, assess and identify QA test team process inefficiencies/test redundancy and implement turnaround strategies to build strong test teams to keep up with the fast pace and scale of the gaming studios. • Strategize and implement solid individual growth plans to “level up” the test team’s technical capabilities and aptitude to increase efficiency for product delivery and quality. • Manage and analyze costing for QA headcount and equipment budgets relative to each studio • Lead monthly business reviews with project stakeholders, covering bug metrics, key learnings, and improvements.  • Responsible for all QA staffing processes including interviewing, hiring, terminations, and headcount forecasting. • Provide leadership, development, and mentoring for the full time employees, empowering them to build strong test teams. • Collaborate regularly with studio stakeholders, (CTO, General Manager, Executive Producers, Customer Support ) working to consistently come up with process improvements to ensure the studio functions seamlessly in the fast paced environment of building games.

QA Manager- Mobile Applications/Desktop Was promoted to QA manager after 5 months to manage both the Mobile Applications and Web platforms Key Achievements: Established and implemented QA Best Practices across the Engineering organization Built a solid QA Team of 10 QA Engineers Developed more efficient testing by analyzing existing back-end systems and process, then identifying and executing on operational improvement. Was a pivotal resource in implementing Agile/Scrum and bridging the gap between Dev/QA Built an offshore automation team to help attack our technical QA debt and reduce the manual regression testing scope by 50% Manage resource allocation for all projects on the roadmap across the Mobile Applications and Desktop Web Platforms. Perform yearly reviews and regular coaching “check-ins” with team members.

Lead Mobile ApplicationsQA Engineer Successfully implemented a Mobile Application QA Test process for the mobile platform, was then promoted to the QA Manager to implement a similar process for the Web platform. Key Achievements:  Proactively implemented a Mobile QA test process for the core Mobile Applications Hired and trained new employees to build a solid Mobile Application QA team. Pivotal resource in launching Dictionary.com’s first Kids Word Learning app Successfully led the testing efforts for over 10 mobile applications from development to release.

Key Achievements: Led the Data Center relocation testing efforts, for environment readiness, resource management, and hands on testing /verification for all 3G systems and platforms. Validate/Setup test environment-AAA, Home Agents, Proxy Servers, MMS/SMS, CCN (readiness) , develop test cases & scenarios for Mobile devices and Data Cards for the Network Engineering team in addition to Managing the work intake process for 3G team. Pivotal resource in over one hundred of late night product deployments and changes. Manage bug database & ticket tracking system for 3G team providing status and driving resolution through various global cross-functional teams. Launched VMU’s first Android and Blackberry devices. Saved $750k in SLAs by successfully migrating Android & Mobile Broadband traffic from Virgin Mobile Home Agents to Sprint Home Agents over a full weekend when traffic surpassed capacity and service stopped. Led the conversion network testing efforts for the Network Engineering team on the Virgin Mobile/Sprint Migration in Overland Park, Kansas.

Key Achievements: Retained in top 10% of key resources by Virgin Mobile for 10 months after outsourcing all of IT to IBM in order to continue knowledge transfer and device support. Launched VMU’s first EV-DO handset and respective products including video MMS, streaming video, video / audio downloads, location based services and photo albums. Created multiple customized test suites from requirements for execution in Quality Center. Responsible for identifying and troubleshooting device bugs and network issues, and driving those to successful closure. Interfaced regularly with 3G Engineering, Network, Product & Handset Engineering teams and became the “go-to” resource which led to my retention and ultimately to my next job with 3G Engineering for IBM.

Key Achievements: Developed Auto Play Menus for the CDs to support multiple countries, languages and platforms. Performed usability and UI reviews of software and printer drivers, driving enhancements or changes as needed. Managed bug tracking database Team Lead meetings.

Setup & configured multiple partitioned hard drives, test machines, servers & scripts for testing. Tested all new Network, Printer and Scanner utilities across multiple platforms (Mac & PC) running UAT, regression and black box tests. Managed 7 employees, assigning test areas and tasks. Managed bug tracking database. Created all original testing documentation including Test Cases, Test Plans, and Test Scripts, while also providing training to entire QA staff.