angela everitt

* Achieved set results by maximizing credit card/loan sales and balance transfers/ACH on every call * Developed “Best Demonstrated Practices” reference guides and selling scripts * Developed contests to increase morale and sales productivity among representatives * Participated in taskforces depending upon business need to encompass a wide variety of positions: Telesales, Inward/Outward Activation, and Consumer Finance

* Conduct economic research and analysis to prepare and update country profiles * Scanning project * Sorting mail * Postaging mail

* Protect Bank of America's assets and mitigate losses by employing sound judgment and working with the customer to establish repayment of the loan * Determine the best financial options for cardholders undergoing hardships by evaluating a financial assessment to provide customer resolution * Worked through all stages of collections from 30-day to 180-day (Charge-off) delinquency unit * Exceed the monthly dollars goal every month, out-collecting all of the full time employees * Maintain 98% average quality and paperwork accuracy every month (goal: 85%) * Participated in peer mentoring and peer interviews * Assist in managing the efforts of multiple teams