angela brown

My work responsibilities as a customer service representative with Flagstar Bank include the ability to balance a high-volume workload within a deadline-driven environment. Exert exceptional problem solving skills, think quick under pressure while remaining action orientated with a great sense of customer focus both internal and external. I am highly skilled in the use and interpretation of mortgage industry trends and changes to combat fraudulent activity and reduce the potential risk of uninsurable loans.

As a senior underwriter with JP Morgan, you are the highest-level underwriter designation within the underwriting team. Have in hand lending authority for VA/SAR {Staff Appraisal Reviewer}, FHA/ {Direct Endorsement Certified} and Conventional underwriting. In this role, I underwrote and reviewed submitted files for capacity, capital, character and condition. This includes ensuring that loan requests met program and product specifications or counteroffer to a different product and/or program when appropriate. In addition, I communicated the decision (approval, suspense, denial) to the appropriate individuals within JPMorgan Chase, upheld fair lending practices of JPMorgan Chase Mortgage, met targets for productivity, quality and customer satisfaction, and perform second review of contract underwritten denials from all areas.