angel monserrate

atlanta y alrededores, estados unidos

About

Results-driven professional with excellent track record of driving sales, profitability, and penetration of key accounts for industry-leading corporations. Highly adept at managing national territories and developing growth-focused strategies. Works well with others and encourages teamwork by sharing best demonstrated practices and openly expressing ideas. Areas of expertise include: Government Account Management * Relationship Building * MRO Sales * Account Acquisition & Retention Customer Service * Accurate Sales Forecasting * Consultative Solutions Selling * Contract Negotiation Training & Leadership * Salesforce.com * Microsoft Office Training * Tradeshow Management

Country

united states

City

lawrenceville

Industry

information technology and services

Skill

customer satisfaction, consultative selling, government accounts, selling, contract negotiation, customer service, leadership, sales process, cold calling, account management, direct sales, sales operations, salesforce.com, sales presentations, sales management, sales, customer retention, solution selling, b2b, new business development, negotiation, training, lead generation, employee training, outside sales, microsoft excel, team leadership, coaching, selling skills, retail, time management, powerpoint, national accounts, customer acquisition, pricing, key account management, forecasting, business development, cross functional team leadership, strategic partnerships, call centers, trade shows, strategy, strategic planning, management, crm, process improvement, team building, business process improvement, customer relationship management

Experience

atlanta y alrededores, estados unidos

regional account manager

american property restoration

2012-2 - 2013-2 · 1 yr 1 mo

preferred staffing supervisor

kelly services

2013-2 - 2013-11 · 10 mos

registry specialist

babies r us

2012-10 - 2012-12 · 3 mos

Seasonal employee only hired for creating and managing registries, maintaining and organizing a clean environment from the registry desk to the shelves on the sales floor. Conducted customer service calls to new registrants. Assisted in building new baby gear. Maintain a high level of customer service with every guest who entered the store.

instructor

coosa valley technical college

1996-4 - 1998-10 · 2 yrs 7 mos

Taught classes of up to 15 students various software applications including: Introduction to Computers, Microsoft Office including Word, Excel, and Powerpoint, Keyboarding, Database/Spreadsheet Solutions, and Database Programming.

government account relationship manager

grainger

2005-10 - 2010-7 · 4 yrs 10 mos

training specialist

at&t

2001-10 - 2004-8 · 2 yrs 11 mos

technical writer

at&t

2000-4 - 2001-10 · 1 yr 7 mos

change management analyst

at&t

1999-5 - 2000-4 · 1 yr

Attended various meetings discussing consumer customers and supplied summary of each meeting to management, prepared daily, weekly and monthly reports, trained and/or assisted requesters in the CMR process and with Remedy, prepared monthly newsletter recognizing departmental issues, led morning CMR meeting, assisted in development of training manual and training program, volunteered for departmental projects, and light filing.

customer service representative

at&t

1998-10 - 1999-5 · 8 mos

Assisted in training of new hires, created and updated training manual, performed online customer service, discussed and resolved customer billing questions, reactivated customer passwords, performed online manual registrations, issued credits and/or debits to customer accounts, maintained customer information in database, canceled duplicate accounts, determined appropriate escalation path for customer issues needing to be addressed by other departments, and other customer service duties.