angel garza

salesperson

Country

mexico

City

san nicolas de los garza

Industry

telecommunications

Skill

call centers, workforce management, team leadership, customer experience, change management, process improvement, customer service, six sigma, project management, leadership, negotiation, microsoft office, english, strategic planning, microsoft excel, sales management, oracle applications, bpo, contact centers, outsourcing, cambio organizacional, centro de llamadas, liderazgo de equipos, liderazgo, mejora de procesos

Experience

salesperson

supervisor de ventas

global telesourcing

2013-11 - 2015-12 · 2 yrs 2 mos

team leader

global telesourcing

2012-1 - 2013-7 · 1 yr 7 mos

It is my responsability to lead a team of specialist and to reach company's daily expectations, I was also in charge of providing accurate and approprite feedback to agents I also worked with upper management to ensure appropriate changes were made to improve sales results I also trained other team leaders on how to improve sales pitches.

trainer

centris information services

2011-3 - 2012-11 · 1 yr 9 mos

I developed and trained interesting courses to meet company request, intelectual and social needs of trainees I also established and enforced rules for behavior and procedures for maintaining order among a trainingof 18 trainees, gave positive and areas of opportunities to trainees regarding training performance and trainees learning success.