Angel Abalos
Customer Service Representative @ Alorica
About
Hi! I’m Angel, a BS Information Technology graduate from PUP Manila, Magna Cum Laude. Since 2021, I’ve been exploring both creative and technical spaces—learning from the people I work with and the projects I take on along the way. I’m curious, detail-oriented and love being around people who know their craft and are open to sharing what they know. I like learning new things, asking questions, and turning ideas into solutions that actually make sense. Actively seeking opportunities where I can bring both creativity and technical skills into meaningful work.
Philippines
Antipolo
Computer Software
A/B Testing, User behavior analysis, Data Analysis, Landing Page Design, Product Research & Validation, Digital Ads Creation & Management, meta ads, Canva, Visual Storytelling, User Experience (UX), Documentation, Phone Etiquette, Problem Solving, Facebook Ads Manager, Social Media Marketing, Technical Support, Customer Service, Adobe Lightroom, Image Editing, Graphics Layout
Experience
Customer Service Representative
Alorica
Quezon City, National Capital Region, Philippines
• Provided customer support for telco-related inquiries, including billing, account management, and service concerns. • Delivered technical support by troubleshooting mobile network, device, and connectivity issues. • Assisted customers in resolving internet, call, and data service problems through step-by-step troubleshooting. • Guided customers in configuring device settings, network connections, and basic phone features. • Documented customer interactions, technical issues, and resolutions accurately in the ticketing system. • Escalated complex technical issues to higher-level support teams when necessary. • Telco Account
Multimedia Editor & Designer
Antipolo
UI/UX Content Strategist
Google Developer Groups on Campus PUP
E-commerce Product Analyst
Light Servers Corporation
Antipolo
Software Quality Assurance Tester
Home Credit Philippines
Taguig
Planned and developed automation test scripts using Playwright and JavaScript. Supported QA processes by executing automated tests, identifying issues, and ensuring software reliability and performance.
Education
Polytechnic University of the Philippines
Information Technology
• Consistent President’s Lister (A.Y. 2021-2025) • Home Credit PH Scholar
Our Lady of Fatima University
Science, Technology, Engineering, and Mathematics
Awards: • With High Honors (2021) • With Honors (2020) • Academic Excellence Awardee
Angel Abalos's Contact Information
Phone
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