Anecia Jordon, MSW

• Led end-to-end project execution for content migration and system integration across 35+ lead science and automotive websites, improving lead generation by 20%. • Collaborated with design, technical, and stakeholder teams to scope product requirements, define feature goals, and track delivery milestones. • Utilize TaskRay and Salesforce to manage deliverables, dependencies, and track performance metrics to support product planning. • Administered content QA and iterative layout testing, informing performance-driven enhancements. • Identified process gaps and implement mitigation strategies to ensure project compliance and stakeholder satisfaction. • Reviewed technical documentation for accuracy and compliance; safeguarded user data across CRM systems.

• Directed the end-to-end rollout of energy-efficiency programs, managing project timelines, onboarding workflows, contractor performance, and reporting accuracy to ensure seamless implementation and operational excellence. • Partnered with cross-functional teams and vendors to enhance service delivery models, streamlining operations to reduce cancellations and strengthen client satisfaction. • Compiled and analyzed operational metrics to present insights to leadership, driving process improvements that closed performance gaps and minimized rework across projects.

• Developed and executed strategic marketing initiatives with senior management, including quarterly open-house sessions and targeted digital marketing campaigns, increasing program visibility by 30% and improving enrollment rates by 15%. • Coordinated operational enhancements for 10 certificate programs, including streamlined onboarding and enrollment procedures, increasing enrollment efficiency by 20% and improving financial management, resulting in a 20% cost saving. • Utilized Modern Campus to develop and execute professional certificate programs, incorporating data analytics and feedback, resulting in a 25% improvement in learner achievements and a 15% increase in program completion rates. • Collaborated with faculty to update course content to align with current industry practices, incorporating real-world case studies and trends, leading to a 20% increase in student satisfaction and course relevance. • Revamped course curricula with management instructors to ensure compliance with standards set by business management partners such as SHRM and PMI, increasing course enrollment by 20% and completion rates by 15%.

• Delivered sustainability initiatives within scope, timing, and client expectations; coordinated documentation and approval workflows across stakeholders. • Optimized Demand Side Management Tool in Salesforce by implementing a new processing manual, reducing application processing time by 30% and improving approval rates by 15%. • Enhanced workflow efficiency by integrating Salesforce with Outlook and Excel, reducing data processing time by 25% and supporting better decision-making for stakeholders.

• Directed cross-site operational improvement initiatives, managing training programs, workforce scheduling, and SOP implementation to enhance consistency and team performance. • Led quality improvement and SOP redesign projects, partnering with internal stakeholders to boost compliance by 15% and increase site revenue by 10%. • Oversaw logistics, resource allocation, and compliance tracking for site operations and corporate training programs, ensuring timely execution and adherence to standards. • Collaborated with leadership to address recurring quality issues, implementing corrective action plans that reduced operational risk and strengthened service reliability. • Championed continuous improvement projects to optimize workflows, standardize best practices, and sustain performance gains across multiple operational areas.

• Conducted daily root cause analysis on non-conforming processes and/or products.

Graduate of the Whitney M. Young Jr. School of Social Work - Master's of Social Work

Graduate of the Whitney M. Young Jr. School of Social Work - Bachelor's of Social Work