Andy Wowk, CSPO®

Liaised between business, development, and QA teams to manage a portfolio of four SaaS products supporting Medical Affairs and Medical Information operations in the US and EU. • Defined product roadmaps and OKRs aligned with strategic and compliance-driven objectives. • Refined user stories from business requirements, prioritizing backlog items to maximize business value. • Led Agile delivery activities across sprint planning, UAT coordination, and stakeholder demos. • Deployed a Medical Insights management platform for 150+ users, improving insight capture efficiency by 25%. • Championed knowledge sharing and post-launch support to drive platform adoption and usability across cross-regional teams.

Established and scaled a BA CoE of 25+ analysts supporting R&D, Commercial, and Clinical portfolios. • Standardized BA practices and introduced peer reviews, increasing stakeholder first-draft approval rates by approximately 15%. • Collaborated with PMs and product owners to manage dependencies across high-impact, cross-functional initiatives. • Contributed to audit-readiness documentation and traceability for Market Access and Clinical Trials systems.

Led a team of 10 Digital Analysts to support roadmap execution, Agile transformation, and platform strategy across Billing and HCM domains affecting 50,000+ employees. • Created a 30-60-90 day onboarding framework to accelerate team ramp-up and delivery readiness. • Improved digital product transparency and prioritization by introducing standardized backlog practices and stakeholder reporting. • Championed process improvement and user feedback integration to enhance adoption and satisfaction across enterprise platforms.

Oversaw a 50+ member BA CoE spanning US and India, supporting Quest’s Order-to-Cash digital initiatives. • Contributed to reducing UAT and production defects by 40% through rigorous process controls and delivery standards. • Applied SAFe Agile practices and KPI tracking to scale product delivery across multiple transformation initiatives. • Partnered with compliance and legal teams to support audit trail documentation and system integrity.

Directed BA delivery quality and standards across 30+ onshore, near-shore and offshore analysts supporting Tax, Audit, and Advisory transformation initiatives. Oversaw performance planning and resource allocation. • Facilitated knowledge sharing, onboarding, and professional development to support consistent client outcomes. • Partnered with PMO and business leadership to support Agile and hybrid delivery and roadmap alignment across domains. • Led Design Thinking sessions and facilitated Agile ceremonies for Tax, Audit, and Risk transformation initiatives.

Drove user story creation, sprint execution, and roadmap alignment across US, UK, and India teams. Platform enabled 100k + hours of efficiency savings by automating manual audit processes. • Partnered with global Audit leaders and IT teams to define requirements, interface design, and system rules. • Managed backlog prioritization, intake, and legal/compliance feature planning. • Led impact analysis, UAT validation, and supported KPI tracking to inform product decisions and success metrics. • As BA Manager, co-led a 20-member BA CoE supporting global programs across Tax, Audit, and Advisory. • Facilitated Agile ceremonies, Design Thinking workshops, and implemented prototype tools that halved requirements approval time.

Defined and helped deploy content component of a global platform for Deloitte’s Audit services, a business vertical which generated $45M of Deloitte's 2007 revenue. • Defined functional requirements and NFRs for Deloitte’s global CMS (Content Management System) based on the Documentum platform. • Led data mapping and taxonomy design for 30+ content types, validating business rules and metadata. • Facilitated joint application design (JAD) sessions across US and offshore teams.

Led cross-functional team in defining scope and requirements for a $4M enterprise billing integration at UPS, aligning multiple freight subsidiaries and vendors, resolving complex legal and technical issues, and delivering business value across operational functions. • Managed and mentored a business analyst team, improving BA deliverable quality and turnaround time through issue resolution, stakeholder engagement, and process enhancements. • Facilitated consensus-building sessions with senior IT and business leaders, driving alignment and execution of multi-year, enterprise-scale transformation initiatives.