andy nisbet

technical support engineer

About

Currently working as a Field Engineer in Scotland. Have over 20 years experience in telephony and in particular over 10 years experience installing and maintaining Avaya products. Currently holding several Avaya accreditations. Specialities include software implementation (CTI applications in particular), experience in the legacy equipment as well as the new Aura Communication Manager products and actively investigate 3rd party applications that enhance the Avaya product line. Customer-focused and always keen to exceed their expectations." Specialties: Software integration, knowledge transfer, networking, (voice & data).

Country

united kingdom

City

city of edinburgh

Industry

telecommunications

Skill

avaya, telephony, telecommunications, voip, cti, acd, ip, unified communications, sip, ivr, integration, isdn, software installation, servers, service delivery, service management, troubleshooting, operating systems, computer hardware, security, incident management, storage, call center, knowledge transfer, software integration, hardware, windows, printers, service desk, it solutions, solution design, service improvement, testing, laptops, contact centre, customer service, electronics, microsoft office, public sector, engineering, technical architecture, customer relations, requirements analysis, installations, consultancy, engineers, private sector, pbx, call recording