Andy Welsh

Solo Practitioner @ cxvaluemodeling.com

About

I quantify the financial impact of CX AI performance translating operational friction and experience risk into measurable labor, churn, and revenue exposure. As a pre-deployment specialist, I help organizations get clear line of sight into business outcomes 1,2 and 3 years out before serious dollars are invested. My financial models move beyond efficiency payback and into $50-100M in annual business impact via a dual track methodology: Diagnostic COI and Prescriptive ROI models, with one centered around the problem and the other the solution to draw the tightest linkage.

Country

United States

City

Tampa

Industry

Management Consulting

Skill

Value Propositions, Key Driver Analysis, Performance Metrics, Business Strategy, Financial Modeling, Contact Center Technology, CX Measurement, Channel Sales, Enterprise Account Management, Conversational AI, Partner Engagement, Sales Presentations, Value Selling, Value Realization, Contact Centers, Analytical Skills, Business Analysis, Customer Experience, Complex Sales, Contract Negotiations

Experience

Solo Practitioner

cxvaluemodeling.com

2023-11 - Present · 2 yrs 11 mos

Tampa, Florida, United States

I perform both diagnostic Cost of Inaction (COI) and transformational Return on Investment (ROI) analyses for organizations looking to value-justify their AI CX investments.

Business Consultant / CX Strategist

Five9

2022-9 - 2023-10 · 1 yr 2 mos

Tampa, Florida, United States

Performed in two roles: IVA sales overlay to help drive AI adoption across the enterprise segment and Business Value Consultant, part of the Business Consulting team

Sales Director; AI and Automation

Five9

2020-11 - 2022-9 · 1 yr 11 mos

Tampa, Florida, United States

Southeast Region (+ selected out of territory accounts) sales and business development of our AI and Automation portfolio - IVA, Agent Assist and Workflow Automation. Contributed $2.9m in revenue in 2022.

East Region Sales Lead, Enterprise Contact Center Partners

Inference Solutions

2019-9 - 2020-11 · 1 yr 3 mos

Tampa/St. Petersburg, Florida Area

Transitioned to Inference to help build out the Cisco ATP channel. Onboarded Servion, New Era, DiData, ConvergeOne and Pivot (Computacenter) prior to inference being acquired by Five9.

East Region Sales Director

Speech-Soft Solutions

2018-11 - 2019-8 · 10 mos

Tampa, Florida

One of two Sales Leaders selling in-house developed software products -Chatbot, DPA-based Agent Reskilling, RT-IVR reporting - in addition to driving Cisco UCCE upgrades PS. Partnered on a deal with Inference and subsequently joined them.

Growth / Acquisition Sales

UDT

2016-8 - 2018-11 · 2 yrs 4 mos

Tampa/St. Petersburg, Florida Area

Leveraged my Managed and Professional Services expertise to help launch the newly created Cybersecurity and Cloud Practice Units. #1 Producer in 2018 in Professional Services with $934k in revenue and $352k in GP.

Florida Regional Manager

ShoreGroup

2013-5 - 2016-8 · 3 yrs 4 mos

Tampa/St. Petersburg, Florida Area

Joined ShoreGroup to run point on two of the company’s flagship accounts. Beyond that I was tasked with expanding the Florida market through both sell with and sell through models.

Account Director

Level 3 Communications

2011-1 - 2013-4 · 2 yrs 4 mos

Tampa/St. Petersburg, Florida Area

Acquired the largest new logo (Stein Mart) in the segment and finished 232% of sales plan.

Territory Manager

PGi

2008-8 - 2010-12 · 2 yrs 5 mos

Tampa/St. Petersburg, Florida Area

PGi provides business communications that unleash productivity at work. Its cloud-based communications and collaboration platform, GlobalMeet, connects people, teams and enterprises around the world.

Executive Sales Manager

Verizon Business

2002 - 2008 · 6 yrs

Tampa/St. Petersburg, Florida Area

The Tampa operation featured some of the best people in the business and was the most successful branch in the country from 2003-2006. The Enterprise team I led went from #37 to the #1 stack ranked team and stayed on top for 18 consecutive months by consistently hitting our numbers and booking $100M in new logo revenue with Outback and Danka.

Sales / Management

MCI Corporation

1982 - 2002 · 20 yrs

Multiple

MCI's lasting legacy and ultimate contribution to the telecommunications industry will be the one thing the industry needed most: Competition. It was in this spirit that an organization was created and went on to record one of the great runs in American business history. It was an exciting and invigorating career that spanned the highest of highs (MCI in the early '90's) and the lowest of lows (Bernie Ebbers' Worldcom scam in the early '00's). I enjoyed stints in Memphis, Nashville, Kansas City, Dallas, Charlotte and Tampa and am proud to have been associated with so many dynamic, creative business professionals.