Andy Kam

Perform cleaning and trolley collection in the Proactive Services team Achievements: - One of the key team members keeping the store (Lane Cove) the cleanest in (NSW/ACT) Zone 5.

Services Provided - cost benefit analysis - technical debts identification, analysis and resolution - communication gap identification and resolution - transparency enhancement - conflict identification and resolution - team structure re-organization - independent justification for go/no-go decison for project stages - technical feasibility study and proof-of-concept - project manager (on-demand) as a independent contributor

Provided technical support for computers and peripheral equipment - Troubleshooting of computer laptops and desktops. - Discussion of incident handling concepts and strategies. -Laptops re-imaging (systems upgrade) and asset management.

Incident tickets Handling (computers and peripherals), system re-imaging, asset management

Duties: Project management, technical and business analysis (Seconded to HSBC, Hang Seng Bank, and AIA) Projects: - Revamp of Public Websites for the Asia Pacific Region (16+ markets) for HSBC - Cloud migration for Public Web Sites for the Asia Pacific Region for HSBC and Hang Seng Bank - iReruit 2.0 (cloud-based digital platform) for AIA Achievements: - Successful rollout of the Revamp of Public Websites (HSBC) for all ASP markets on an accelerated scale - Successful rollout of iRecruit 2.0 on cloud platform in two months after pickup from predecessor with a short period of handover of 3 days.

Duties: Project management and technical feasiability study Projects: - Accessibility review and feasibility study for the preparation phase of digital transformation - Evergreening of the existing WebSphere Portal Server to 8.5, on which most of the bank internet and mobile applications resided. Achievements: - Successfully rescued the evergreening project from the verge of failure - project management role pickup within one week before the start UAT while missing the SIT and other key deliverables. Ultimately, the project was completed on time and within budget.

Duties: Overall project management, leading both technical managers and business product managers. Project: The Avaloq project was part of the digital transformation of almost all the core banking functions to a single platform, Avaloq (Financial Product). My focus was on the data conversion, including account merging, static data migration, position (dynamic data) migration. Achievement: - Successfully saved the delayed project of over one year back to the track within a short period of 4 months by mastering the communication, negotiation, influencing and conflict resolution skills that involved various levels of stakeholders of over 60 application systems including both application development team and product owners.

Duties: Program/Project delivery Project: - Internal Staff Journey and Digital Journey straight-through for Loans on Cards - Push Notification for Spending Instalment Loans and Cash Instalment Loans - Account Serving for Customer Dormancy for Card handling Achievements: - Instant approval for customer notification (3 mins vs 6 days) - Reduced processing time by 84% - Simplified workflow (from 9 steps to 3 steps) - No extra calculation (originally verified against Excel spreed sheet)

Duties: Project management, data analysis, team leading of 12+ developers Project: Overseas Operation Data Application System - Revamping the existing datawarehouse and reporting systems with integration to Mainland applications for the corporate-wise reporting platform to support financial regulatory, Treasury, Risk management and MIS Reports for Hong Kong and overseas branches. This gigantic project lasted for over 2 years and I joined as a replacement and involved travelings for face-to-face dicscussion with other development teams in Mainland China. Achievement: - Successful one-off cutover without business impact, including the full set of financial reports.

Duties: Project Charter preparation, Project management, team leading (20+) , technical architect design Project: Account Opening Platform is a fully paperless, regulatory compliance platform for bank-wide account opening with functionalities including client re-segmentation, anti-money laundry , credit card straight-thru integration, FATCA, cross-border account opening. I started from the project charter, project planning and managed the all the evolution phase of up to 4 years with continous enhancement. Achievement: - Reduce the end-to-end duration for account opening process by over 80%. - Reduce the end-to-end duration paperwork by over 95%. - Revolutionize the role of customer service officer from computer facing to client facing. - Cost saving of over 100M (HKD) annually. - beat the target KPI by a large margin, including the completion of a daily volume of account openings up to 6000+ - Integrated with over 40 legacy and open systems of diversified functions.

Use business software applications Contribute to the health and safety of self and others

The course is a component of the CSWE, English as an additional language (EAL) curriculum framework. It is an intermediate course for learners who have had either formal or informal exposure to English and who have already developed a basic level of English language competence and numeracy skills. It provides English language learning for EAL learners, primarily targeting newly arrived migrants and refugees who need to develop routine language skills to participate in a range of community, further training or employment contexts.

Final year project: Booking Service on Internet to Demonstrate Distributed Transaction on CORBA

Accomplishment - A final year project paper was published: The effect of composition modification on the optical polarization independence in semiconductor strain quantum wells, Materials Research Society.