andy cannon

Brought in to bring the workshop up to date. Repairing Specialix networking products. Reorganised the repair centre structure during my time at Specialix as well as assisting in testing of new products from time to time.

2nd to 3rd line support of windows 2000/XP desktops, AD environment and servers, exchange, firewall and network infrastructure. Training of 1st line engineers with new technology and procedures. I carried out on site support and installation of new desktop, point of sale and AD server infrastructures. I was part of the migration and ongoing support of email to Exchange and Enterprise Vault environment. I worked with project managers as an IT resource building, installing and migrating users to new infrastructure. PC and server builds and hardware maintenance/upgrade when on remote sites. I was responsible for support of Microsoft Office Suite and other 3rd party applications.

My role is field and remote support of Altrigen clients. Altrigen specialises in third party support of small to medium sized businesses. My role covers support of all desktop hardware and software; server hardware and software; any peripherals attached to these devices and any network equipment covered under the support contract. I also carry out server builds for new and existing clients including migration of data from the old to the new systems. We will also advise clients on how to get the best out of their systems which can be anything from suggesting upgrade paths for client machines to trouble shooting network speed issues.

Outsourced to Capita from Rhyme Aug 2004). Role made redundant. Duties: Support and configuration of network (LAN and WAN) connectivity to the managed HP-UX and W2K servers on site at Rhyme, their disaster recovery site and ten client sites. In addition to my support role I provided consultancy work for the Technical Consultancy team for new and existing clients.

Network Services Division) and then Lanswitch Ltd. Shiva bought Spider and then sold the repair centre to Lanswitch Duties: Started as repair centre engineer repairing Spider network equipment... bridges, routers and terminal servers. I also supported field service engineers by telephone on Spider and 3Com equipment. I was later promoted to Repair Centre Supervisor with responsibility for day-to-day management of the repair centre and field service engineers.

Withdrew in second year.

Electrical and Electronic Engineering.

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