Andrés V. Chang

Andrés V. Chang

Contact Center Head

About

Over‬‭ 15+‬‭ years‬‭ of‬‭ experience‬ leading‬‭ teams and operations‬‭ across‬‭ diverse‬‭ industries,‬‭ such‬‭ as‬‭ BPO‬‭,‬ Engineering‬‭ solutions‬‭‬‭ and‬‭‬‭ medical‬‭ services.‬ ‭ Throughout my career, I’ve consistently fostered cultures of trust, accountability, and collaboration. I believe that high-performing teams are built on mutual respect and clear expectations, and I actively promote both in every operation I lead. My leadership style is centered on developing people — not only to meet today’s goals, but to prepare them for tomorrow’s challenges. I focus on being recognized as a trustworthy, loyal, and detail-oriented professional. I take pride in driving operational excellence while staying grounded in human connection.

Country

Guatemala

City

Guatemala City

Industry

Medical Device

Skill

Análisis operativo, Account Management, Remote Operations, English, Analytical Skills, Customer Service Operations, Customer Service Management, Customer Support, Problem Solving, Employee Learning & Development, Team Motivation, Operations Management, Financial Analysis, Data Analysis, Agile Methodologies, Business Analysis, Administración y dirección de empresas, Liderazgo de equipos, Estrategia de mercadotecnia, Centro de llamadas

Experience

EPSS Salud a su Alcance

Contact Center Head

EPSS Salud a su Alcance

2020-8 - 2025-5 · 4 yrs 10 mos

Guatemala

HCLTech

Engineering Support Manager

HCLTech

LinkedIn
2019-6 - 2020-7 · 1 yr 2 mos
EPSS Salud a su Alcance

Contact center Manager

EPSS Salud a su Alcance

2018-3 - 2019-5 · 1 yr 3 mos

z 13

Xerox

Senior Supervisor

Xerox

LinkedIn
2015-9 - 2018-2 · 2 yrs 6 mos

- Promoted to Lead QA for AT&T - Senior customer services and Sales supervisor AT&T. - Customer service supervisor for Amazon U.S.A.y

[24]7.ai Latin America

Operations Senior Lead Supervisor

[24]7.ai Latin America

LinkedIn
2013 - 2015-9 · 2 yrs

Led Customer service and Sales teams

[24]7.ai Latin America

Senior Supervisor

[24]7.ai Latin America

LinkedIn
2011 - 2013 · 2 yrs

Lead customer services and Sales teams

[24]7.ai Latin America

Sales / Customer services Supervisor

[24]7.ai Latin America

LinkedIn
2009 - 2011 · 2 yrs
[24]7.ai Latin America

Quality Analyst

[24]7.ai Latin America

LinkedIn
2008 - 2009 · 1 yr

Guatemala

Education

Universidad Mariano Gálvez

Universidad Mariano Gálvez

LinkedIn

Administración y gestión de empresas, general

2016 - 2017 · 1 yr

Financial analysis at a management level. Profit maximization strategies. Enhance decision criteria base on statistics models. etc.

Universidad Mariano Gálvez

Universidad Mariano Gálvez

LinkedIn

Commercial and social communication strategies, branding and public opinion management.

Andrés V. Chang's Contact Information

Email

******@***.com

Phone

(**) *** ****

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