andré ribeiro

finance coordinator - global finance services

About

5 years experience in Opex and headcount planning and analysis acting as a BP of FinOps; Process improvements to reduce issues and improvement of the NPS by using Lean Six Sigma, RPA, Artificial Intelligence, etc. Control Environment Improvement; Green Belt Lean Six Sigma;

Country

brazil

City

sao carlos

Industry

information services

Skill

microsoft excel, sap, sap erp, process improvement, seis sigma, kpi reports, indicadores chave de desempenho, lean six sigma, melhoria de processos empresariais, visual basic, microsoft word, minitab, cognos, microsoft visio, microsoft access, hyperion, salesforce.com, crystal xcelsius, kpi dashboards, ferramentas lean, python, excel dashboards, powerpoint, ms project, bpo, microsoft office

Experience

senior analyst

serasa experian

2018-6 - 2019-5 · 1 yr

* Process leader of the third level support of financial issues team * Analysis and improvements of FinOps process (billing, account receivable, colection, credit & register) to reduce contact rate and improve NPS * Creation of KPI for third level support

analista de planejamento financeiro e performance

raízen

2012-8 - 2018-6 · 5 yrs 11 mos

finance coordinator - global finance services

serasa experian

2019-6 - Present · 7 yrs 4 mos

* Credit, Register & Financial third level support team leader * Process improvements applying RPA and Lean Six Sigma * Improvement of control environment of O2C process