Andrio Colaco

Suporte técnico @ Canal Telecom Tecnologia

About

Olá, seja bem vindo ao meu perfil! Profissional de Tecnologia da Informação com experiência em infraestrutura de redes, suporte técnico e operações NOC. Especializado em monitoramento, configuração e manutenção de redes, além de troubleshooting e segurança da informação. Conhecimento aprofundado em protocolos de redes como TCP/IP, VLAN, OSPF,MPLS, VPLS, EOIP além de experiência com equipamentos Mikrotik, Ubiquiti, TP-Link, ZTE, Intelbras, Cisco, Datacom. Busco aprimoramento contínuo por meio de certificações e especializações, com foco em Cloud e Segurança de Redes.

Country

Brazil

City

São José

Industry

Telecommunications

Skill

FTTP, Fiber to the x (FTTx), Software Troubleshooting, Fibre, Administration, Portuguese, French, Internet Protocol Suite (TCP/IP), Technical Process, Internet Protocol (IP), Virtual Private Network (VPN), Client Maintenance, Network Operations Center (NOC), Support Documentation, Telecommunications Engineering, Corrective Maintenance, Technical Sales Support, Technologists, MPLS VPN, Electrical Safety

Experience

Suporte técnico

Canal Telecom Tecnologia

2026-2 - Present · 7 mos

San Jose, SC

-Suporte técnico especializado ao cliente via Omnichannel (e-mail, chatbot e telefonia). -Configuração comunicação telefonia servidor Asterisk. -Gerenciamento Linux.

Support Analyst PL

Intelbras

2024-7 - 2024-12 · 6 mos

São José, Santa Catarina

- Specialized technical support for customers via phone and WhatsApp. - Configuration, operation, and installation of networking equipment. - Participation in network projects and continuous improvement in support. - Analysis and troubleshooting of communication network issues.

Technical Activation and Maintenance Analyst PL

Unifique

2022-12 - 2024-7 · 1 yr 8 mos

São José, Santa Catarina, Brazil

- Monitoring, configuration, and activation of networks (Fiber, Radio – NOC and CGR). - Configuration and maintenance of network equipment: Mikrotik, Ubiquiti, ZTE, TP-Link, Cianet, among others. - Diagnosis and troubleshooting of routers, switches, antennas, IP phones, ATAs, ONUs, and other network devices. - Management and expansion of the radio network. - Maintenance of computers and internal networks of the unit. - Activation of clients (FTTX, FTTB, FTTA, and Radio). - Handling and responding to technical support tickets. - Remote support for field technicians in troubleshooting and service activation. - Oversight of services performed by third-party providers. - Implementation of security best practices and knowledge of networks (TCP/IP).

Network Technician PL

Unifique

2022-1 - 2022-12 · 1 yr

São José, Santa Catarina, Brazil

- NOC, CGR (Monitoring, Configuration, and Activation). - Configuration and troubleshooting. - Configuration of equipment (routers, switches, and others).

Network Technician Assistant

Unifique

2021-6 - 2022-1 · 8 mos

São José, Santa Catarina, Brazil

Maintenance and expansion of network infrastructure (FTTA, FTTB, FTTH, FTTX). Installation of network cables on poles and other structures. Preventive and corrective maintenance on network equipment and external infrastructure (distribution boxes, cables, etc.). Support for network expansion and upgrade projects.

IT Assistant

Imprimmer

2019-7 - 2020-2 · 8 mos

São José, Santa Catarina, Brazil

- Remote and on-site support for company clients. - Technical visits for printer maintenance. - Installation and configuration of printer-related systems. - Corrective technical maintenance.