Andrii Svizhyi

Experienced Team Leader with a nine-year tenure at Stora Enso, specializing in the dynamic realm of Overseas Export Deliveries and Documentation Handling within the renewable materials and packaging sector. Recognized for adeptly managing and inspiring a team of service support specialists dedicated to B2B customer satisfaction. Strategic Leadership & Performance Enhancement: - Setting and achieving ambitious team goals, consistently surpassing customer service targets. - Monitoring team performance, offering guidance, and implementing strategies for continual improvement. Empowering Training Initiatives: - Conducting comprehensive training sessions to elevate team capabilities. - Driving performance evaluations to nurture professional growth and enhance operational efficiency. Navigating Complex Customer Challenges: - Playing a pivotal role in resolving intricate customer issues and escalations, ensuring sustained satisfaction. Steering Audits, Meetings & Projects: - Leading internal and external audit processes, orchestrating productive meetings, and spearheading projects for operational excellence. Financial Oversight: - Managing agent commissions, claims, credit notes, and aligning financial processes with company standards. Innovative Process Optimization & Complex Issue Resolution: - Spearheading the implementation of process improvements and addressing intricate challenges to enhance operational effectiveness. Dedicated to delivering exceptional international B2B service experiences, I bring a wealth of leadership skills and a proven track record of achieving organizational objectives. Open to new opportunities that leverage my expertise in team leadership, customer-centric approaches, and strategic process optimization.