Andrey R.

• Conducted Drive Test & Optimization for 2G/3G/LTE Network. • Generated quality evaluation reports based on regular data analysis. • Maintained and monitored all test tools and equipment. • Performed equipment maintenance and troubleshooting. • Test driven according to previously developed route for test locations per client requirements.

SAP SuccessFactors Product Support Engineer 1. Managed P1-P5 tickets assigned by the Queue-man 2. Ensured all tickets were properly documented, accurate and completed 3. Provided quality and 1st level of HR Successfactors Cloud Systems support and assistance to Company's Administrators, Employees, Managers, Directors, HR Managers, and CSM’s 4. Supported Standard, Premium, PE, and Platinum Customers 5. Coordinated with customers' CSMs and different Managers regarding tickets submitted to appropriately and immediately resolve the issue 6. Made sure that PE customers were assisted in XML Configuration 7. Trained Modules: • Goal Management (GM) • Performance Management (PM) • 360 Degree • Calibration Module • CDP or Career Developement Program. 8. Coordinated with Operations Team and Engineering Team regarding issues/bugs (like creating JIRA and DCOPS Ticket) 9. Performed other activities as assigned by my immediate superior