andrey ilinskiy

konsultant maximo

About

ITSM Consultant: BMC Remedy / IBM Maximo(Asset) / IBM Control Desk / ServiceNow /Snow SAM

Country

poland

City

poland

Industry

information technology and services

Skill

it service management, itil, it operations, ibm maximo, ibm tivoli, ibm control desk, service management, project management, integration, pre sales, bmc remedy, smart cloud control desk, it strategy, cloud computing, it management, solution architecture, business process, sam, software asset managment, ibm spatial, ibm maximo enterprise asset management, ibm spatial asset management, java, javascript, smartcloud control desk, maximo

Experience

itsm and eam and sam consultant

it.expert

2017-2 - 2017-1

konsultant maximo

vetasi limited

2018-1 - Present · 8 yrs 9 mos

head of technician support in moscow, tver, saint petersburg

ozon.ru

2011-9 - 2012-1 · 5 mos

control of the department (in average 11 people) -control of the accounting assets One of the main goals was to implement the process of incidents and requests management and automatization based of Landesk Service Desk.

itsm consultant @ bmc remedy

compfort meridian

2016-5 - 2017-1 · 9 mos

BMC was new product for me and in term of 6 month in fact main goal was getting deep in BMC Remedy Products: Remedy ITSM, SRM, SLM and etc. Got experience in basic functionality of products, but mostly in customization of AR System. Last 4 month was involved in support and implementing projects, communicating with customers. Passed course “BMC Remedy AR System Developer 8.x/9.x: PREP Track”

head of service desk department

forex club

2004-4 - 2010-8 · 6 yrs 5 mos

* The head of the department (7 people): * control of the responsibilities (first line support) * organization of working processes * participation in the development and improvement of working processes * reglamentation of Business Processes * Participate in projects as the team lead: * implementation of the remote assistance system (the implementation of the product in order to provide connection to the working stations of the employees, task-writing for product adaptation to our requirements and the control of task performance) * development of the application processing system (Web-portal of own design) * pre-project analysis of opportunities of automatization system (collection and formation of requirements to the system, opportunities analysis, PoC control: HP OV, Axios Assyst SM, Naumen Service Desk, Terrasoft CRM, Omni Tracker) * the implementation of the process of incidents administration, service requests and automatization on the basis of IBM Tivoli Service Request Manager. After the project taken administration, maintenance and development.

itsm consultant and tivoli specialist

computel

2012-1 - 2016-5 · 4 yrs 5 mos

* Implementation ITSM Process based on ITILv3. * Implementation IBM Tivili Service Request Managment / Smart Cloud Control Desk: Asset Managment, Incedent Managment, Change and Config etc from develop of processes to configuring system. Win, nix, Aix. * Have experience with Integration with other systems, webservices etc. * Also have experience as Project Managmer/