andrew holland

Led the delivery of large scale, complex and high value customer remediation activities for customers with Personal Current Accounts

Key role in stadia redevelopment feasibility & revenue forecasting study; Responsible for data compilation and interrogation (primary and secondary sources); Involved in pricing sensitivity analysis and stadia revenue modelling, database management, benchmarking, forecasting, questionnaire design and development of focus group discussion guides with guidance from in-house Research Executives / Managers / Directors.

Supported mass market client billing process in order to reduce transaction anomalies.

Return on investment analysis and media exposure and valuation and sponsorship impact and awareness in print, radio, digital media and video using image recognition technology and proprietary visual impact system; Supported Account Managers / Research Executives with report writing and presentations which made recommendations to the clients based on findings; Clients included: Chelsea FC & Samsung, Bridgestone, Etihad.

* Responsible for forecasting and identifying complaint trends * Performing root cause analysis of complaints received * Responsible for redress and interest calculations * Identification and development of areas of operational improvement in order to increase efficiency and reduce complaints liaising with and providing feedback senior management and * Meet challenging targets in a pressurised project environment.

Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities – and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back and have made a number of commitments to help Britain prosper. Above all, we are putting customers first.