andrew welch

I managed customers' expectations with complaints and correspondence from teams dealing with higher level complaints. Actioned changes to customers car insurance policies to ensure they are up to date and in accordance with UK insurance and legislative requirements.

* Responsibilities within this role included; * ● Ensuring that all Docucentre (reprographics service centre) duties are carried out within SLA's and that post and courier requests are dealt with efficiently and correctly. * ● Reprographics services ranging from copying, high quality printing and binding through to digital work. * ● Meeting deadlines with work given and updating the client with any developments. * ● Ordering and maintaining stationery from numerous suppliers and dealing with special requests from clients. * ● Responding to and prioritising emails from client staff and other departments within Intelligent Office UK.

* Responsibilities within this role included; * ● Arranging targeted sales and publicity exposure for forthcoming films within the cinema and local media. * ● Drafting and issuing press releases and other marketing media, and following up with telephone calls. * ● Developing and maintaining effective relationships with cinema companies and individual local management to help maximise publicity and ongoing product awareness. * ● Recording and processing key daily data reporting on point of sale revenue performance at each cinema. * ● Drafting and commenting on senior management presentations to Paramount head office.

* Responsibilities within this role included; * ● Answering general queries from residents and dealing with complaints ranging from rent issues through to repair contractor complaints and anti-social behaviour problems. * ● Administrative duties included passing on residents emails to the relevant teams within the business and sending letters to residents on a number of subjects. * ● Maintaining a close relationship with other departments, call screening, resident liaison and diary management. * ● On time distribution of residents' rent statements and other key documentation. * ● Maintaining an effective and efficient in-house system to record all calls, collating as much detail as possible to achieve high customer satisfaction and accurate audit trails. * ● Training and mentoring new staff on the systems as they were developed. * ● Acting as the point of contact for distribution of residents emails throughout the business. * ● Consistently achieved extremely high results on customer feedback questionnaires.

* Responsibilities within this role include; * ● Liaising with secretaries, lawyers and department heads at Farrer & Co and other Intelligent Office Floor Support staff to * ascertain what support we can offer and provide the service based on client need. * ● I am responsible for collating requests from departments within Farrer & Co and providing a rota for the Floor Support * team based on these requests. * ● Providing a wide range of administrative assistance to Farrer & Co staff including filing, arranging off-site storage of files * and various other ad-hoc duties. * ● I have assigned departments for which I provide stationery stock and ordering when required. This is normally done on a * weekly basis. * ● I am also responsible for daily data logging for Floor Support staff and creating and maintaining spreadsheets for this task. * I also assist in forming monthly reports using this data.

I studied part time while working full time at Intelligent Office. My final year piece was a practical project in which I made a short 6 minute film entitled "Love Bytes", I received a first grade for this piece.