andrew tsang

helpdesk engineer

About

IT Support Specialist at Genscape, Inc at Genscape, Inc.

Country

united states

City

quincy

Industry

computer networking

Skill

microsoft office, leadership, team leadership, powerpoint, public speaking, customer service, microsoft excel, microsoft word, program management, teamwork, windows, research, system administration, technical support, software installation, microsoft powerpoint

Experience

lifeguard and swim instructor and supervisor lifeguard

ymca

2011-9 - 2014-7 · 2 yrs 11 mos

senior it support specialist

genscape, inc.

2017-10 - Present · 9 yrs

technical support engineer

kaspersky lab

2012-12 - 2014-9 · 1 yr 10 mos

* Provide Technical support for Kaspersky lab business product line via email, web and chat. * Identify and troubleshoot software and system issues/errors. * Prioritize issues based on level of security threat to customer systems. * Maintain accurate complete and up to date call and activity records. * Keep up to date on technology used by our customers.

helpdesk engineer

buildium llc

2018-10 - Present · 8 yrs

it support specialist

genscape, inc.

2015-3 - 2016-11 · 1 yr 9 mos

* Job Responsibilities: * System Builds * First level help desk support * Triage help desk tickets * Address support requests via phone, email, and Instant Message * Virus and spyware troubleshooting * Support internal printers * Support internal Cisco phone system * Manage video conferencing equipment * Software installation for Windows based systems * Heavy lifting and moving of office equipment * Asset tracking and knowledge base management * Application support (i.e. Microsoft Office applications) * Wireless network support * Mobile device troubleshooting

team lead, support operations

genscape, inc.

2016-11 - 2017-10 · 1 yr

* Same responsibilities as previous position (IT Support Specialists), as well as: * Manage the Help Desk team * Assign tickets to team, while resolving them as well * First point of contact for most Support issues