andrew truelove

andrew truelove

internal it manager

About

I am a focused and talented IT Professional, dedicated to exceeding expectations and maintaining strong, fruitful working relationships whilst recognising and promoting the values of the business. I am an innovative self-starter with strong, tenacious work ethic and a belief in continual self-improvement.

Country

united kingdom

City

birmingham

Industry

information technology and services

Skill

microsoft exchange, microsoft office, windows server, windows 7, windows xp pro, microsoft crm, avaya ip telephony, comptia a+ certification, comptia network+ certified, prince2, agile project management, windows 10, adobe design programs, information technology, project delivery, change management, it service management, management, powershell, group policy, skype for business, itil implementation, itil process, itil certified, microsoft azure, system center configuration manager, active directory, cross functional team leadership, dynamic host configuration protocol, microsoft dynamics crm, office 365, citrix xenapp, lan wan, sysaid, sharepoint administration, hosted microsoft exchange, service level agreements, kpi implementation, it management, technology change management, budget management, asset management, service delivery, business relationship management

Experience

sense

it service desk manager

sense

2015-4 - 2016-2 · 11 mos

Service Desk Manager for IT Services

control and shift

technical engineer

control and shift

2017-12 - Present · 8 yrs 10 mos
repl group

internal it manager

repl group

2020-4 - Present · 6 yrs 6 mos
sense

ict project delivery manager

sense

2016-2 - 2017-1 · 1 yr
tesco plc

team leader - dot.com

tesco plc

2006-4 - 2012-11 · 6 yrs 8 mos

Delivery Driver Management and Support (Evenings and weekends)

legal ombudsman

it service delivery supervisor

legal ombudsman

2017-1 - 2017-12 · 1 yr

The Legal Ombudsman for England and Wales was set up by the Office for Legal Complaints (our Board) under the Legal Services Act 2007.We are independent and impartial. This means that when we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. We are not consumer champions or part of the legal profession, and we are also independent of government. There is no cost to the taxpayer and our service is also free for consumers to use.Our service is open to all members of the public, very small businesses, charities, clubs and trusts. We can get involved in different types of complaints about legal services including claims management. Some examples are wills, family issues such as divorce, personal injury and buying or selling a house. There are many others.As with any kind of dispute, it's always best to complain to your lawyer or CMC first to give them a chance to resolve the issue but if you aren't satisfied or are unsure about what to do then please contact us on 0300 555 0333.

sense

ict technician

sense

2002-2 - 2015-4 · 13 yrs 3 mos

* ICT Fault Resolution - 1st, 2nd and 3rd Line support * Project Design, Management and fulfillment * Technical Document Creation and Management * Technical Contract Procurement

control and shift

service delivery manager

control and shift

2018-3 - Present · 8 yrs 7 mos

Education

woodrush high school

woodrush high school

1985-1 - 1992-1 · 7 yrs 1 mo

andrew truelove's Contact Information

Email

******@***.com

Phone

(**) *** ****

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