Andrew Lam

- Work with clients to understand their business goals and develop technical or process-based solutions - Deliver quarterly technical business review ( TBR) - Create and update client technology roadmaps and budgets. - Work with the sales team to develop proposals for customers. - Review client agreement performance and recommend service agreement renewal terms

- Collaborate with the sales team to identify and analyze customers IT requirements. - Engage with potential clients before the sale to provide technical guidance and solutions - Work closely with the sales team and customers to design customized solutions that address specific technical requirements - Preparing proposals, quotes, and bids that include technical specifications and pricing details - Stay updated on emerging technologies and industry trends to recommend innovative solutions that enhance efficiency and competitiveness - Smoothly transition customers from the sales phase to the post-sales support ensuring all technical details are conveyed to the support or implementation teams - Build and maintain strong relationships with customers by demonstrating commitment to their success. - Special projects facilitating start-up of a Free-Standing Emergency Room facility in collaboration Practice Management, Laboratory, Radiology, Pharmacy, and General Contractors.

Serve as the main point of contact for all technology related requests for a web-based application start-up firm overseeing operations, leading technical training and personal development activities, and managed network and system performance in business applications environments. Led strategic organizational modeling to define the business roadmap and built, repaired, and installed custom hardware and software according to staff needs. * Managed full-cycle creation and termination of user account capabilities in business applications and supervised network and system performance through technical troubleshooting, security patching, and systems maintenance * Coordinated with vendors and contractors to ensure product and service performance and deliverability of professional services automation (PSA Software) Earlier experience with Dell, Inc. in Austin, TX as a Technical Support Specialist providing technical support, break/fix support, and troubleshooting for new PC users, resolving customer service inquiries, and managing parts warranties through Dell TechDirect.