andrew mackie

area manager

About

Confident and professional with strong man management skills. Commercially minded with a solid sense of business acumen and entrepreneurial flair. Excellent problem solving, organisational and analytical skills. 21 years management experience within the hospitality industry. Focused on directing, leading and developing a team to deliver outstanding personal customer service.

Country

united kingdom

City

chertsey

Industry

hospitality

Skill

hospitality, hotels, management, budgets, customer service, hotel management, wedding planning, event management, revenue analysis, staff development, food safety, staff management, strategic planning, training, financial analysis, personal license, event planning, strategic financial planning, leadership, financial planning, restaurants, hospitality industry, sales, new business development, coaching

Experience

regional operations manager

galleon hotels the park hotel

general manager

the beechwood inn old english inns greene king

2004-4 - 2005-4 · 1 yr 1 mo

* Securing & maintaining new business. * Leading and training the team to deliver outstanding Customer service. * Team management, recruitment, development and succession planning. * Budgeting & forecast setting and achievement. * Creation of promotions and marketing campaigns. * Event planning and implementation. * Menu creation with Head Chef. * Day to day management of the hotel, restaurant & bar. * Maintenance and repairs planning and scheduling. * Assisting in the implementation of the sale of the hotel.

general manager

the riverside hotel old english inns greene king

2012-10 - 2015-1 · 2 yrs 4 mos

* Securing & maintaining new business. * Team coaching and mentoring to deliver outstanding Customer service. * Team management, recruitment, development and succession planning. * Revenue management and budgeting. * Sales & event planning and implementation. * Day to day management of the hotel, restaurant, bar & function suites. * Maintenance and repairs planning and scheduling. * Area customer service trainer

general manager

the royal hotel old english inns greene king

2005-5 - 2012-10 · 7 yrs 6 mos

assistant manager

the bear & ragged staff greene king

2002-4 - 2004-4 · 2 yrs 1 mo

* · * Day to day management of the Bar & Restaurant. * Leading and training the team to deliver outstanding Customer service. * Assisting the chef with the menu creation and costing. * Team management, recruitment and development. * Creation of promotions and marketing campaigns. * Event planning and implementation. * Weekly team rota planning.

hotel general manager

galleon hotels the park hotel

2016-1 - 2016-11 · 11 mos

hotel general manager

galleon hotels the bridge hotel

2015-2 - 2016-1 · 1 yr

* Sitting alongside the 18th Century Chertsey Bridge, & in the ancient water meadows of the River Thames lies The Bridge Hotel, which I have the privilege of overseeing and looking after the fabulous hotel and restaurant guests needs. * My duties include: * Planning and executing my marketing plans to improve the sales of hotel. * Developing, delegating and overseeing an action plan to improve the physical hotel. * Devising strategies with each department head to maximise their team’s efficiencies. * Training and mentoring my team to deliver outstanding customer service every time. * Day to day management of the 51 bedroom hotel, restaurant and bar. * Assisting department heads with team coaching, recruitment & succession planning. * Being hands on and working alongside the team members in each department.