andrew lysowych

Responsible to lead all technical issues for major customers in Region north America, lead customer review meetings, proactive support and manage customer system trends. Member of Ericsson Leadership Team – Elite Team organized by Director and VP of Customer Support for future Ericsson Managers and Leaders in Region North America. Knowledge Center Support Coach – Coach/train engineers in KCS Tools and maintain positive Key Performance Indicators. Acting Line Manager of entire OSS Team. Recovery Leader – Responsible to lead and recover every major emergency globally for every product and company involved within Ericsson.

Deliver technical support services within the Customer Network Support organization of telecommunication products, networks and/or solutions in accordance with the customer service contracts. Identify, analyze and troubleshoot software, hardware and network faults and issues within customer networks. Detailed knowledge and troubleshooting of OSS solutions (Network Management, Fault Management, Performance Management, and Configuration Management). Responsible to lead projects for hardware and software installation and upgrades, integration and configuration activities, verification and tests globally.

Mechanical Designer in the Aircraft Completions Department responsible for producing aircraft interior concepts, layouts, interfaces, details and installation drawings using 3D Catia V5 Software. Responsible for the review of designs with interpretation of industry regulatory requirements and design practices. Provide continuous support to suppliers, production and final line installations.

Provide customer support on specifications of electronic components and equipment for issues encountered on customer projects. Maintain customer projects (stability of electronic equipment and components) through customer interactions on an ongoing basis. Analyze account info to identify sales strategies and objectives appropriate to the account. Develop micro management plans for customers. Maintain / increase sales and gross margin targets in an assigned territory (Specific Accounts: Hydro-Quebec, CBC, Societe de Transport de Montreal, etc.).

Specialized in the research of Wireless Local Area Networks into government office buildings. Extensive research on Signal Attenuation, specifically, indoor range performance, propagation mechanisms, reflection and diffraction, obstructions, multi-paths and fading effects. Analyzed Wireless Architecture: Radio Frequency Considerations, Hardware Implementations, Management of a Wireless System, WLAN Equipment: Attenuation Measurements / Signal Strength Meters. Assisted in testing Signal Attenuations with products from: Cisco, Enterasys Networks, Intermec, Avaya, Proxim, Symbol, 3COM, Nokia.

Responsible to lead and recover every major emergency for Region North American Customers that involve 2G GSM, 3G WCDMA, and 4G LTE technologies. Responsible to lead and recover IMS, FEMTO, PII and NSE Solutions, specifically for Sprint Network Vision. Responsible to lead and recover products from the following domains: WRAN/LRAN, PCN, MSS/MGW, OSS, and MPBN/SmartEdge nodes. Major customers include AT&T, Verizon, Sprint, MetroPCS, T-Mobile, and Rogers. Ericsson Recovery Team Lead for Sprint Network Vision – Responsible to be the single point of contact for Ericsson Management, Ericsson Managed Services and Sprint Network Vision. Product Manager for Internal Ericsson tools that include Network Element Access Data Base and 3PP Contract Management Tool Box.

Specialization in Telecommunications Activities and Societies: President/Vice-President of the Concordia Students’ Union, Assistant Captain for the Intramural Ukrainian Hockey Team