andrew dominguez

lead hardware reliability engineer

About

Experienced Hardware Engineer with a demonstrated history of working in the consumer electronics industry. Skilled in Microsoft Excel, Management, Customer Service, Microsoft Word, and Computer-Aided Design (CAD). Strong engineering professional with a Bachelor of Science (B.S.) focused in Mechanical Engineering from University of California, Davis.

Country

united states

City

san francisco

Industry

consumer electronics

Skill

leadership, failure mode and effects analysis, weibull analysis, microsoft office, microsoft excel, project management, management, customer service, sales, team building, public speaking, microsoft word, mac, computer aided design, cad, matlab, experimental design, statistical data analysis, failure analysis, testing, test development, data, jira, consumer electronics, electro mechanical troubleshooting, characterization, user experience testing, technical writing, calibration, rca, doe, design of experiments, fmea, microsoft powerpoint, keynote, pages, apple numbers, solidworks, product development

Experience

hardware test engineer

apple

2015-2 - 2017-3 · 2 yrs 2 mos

* Design experiments/procedures, and define specifications for Apple products, based on risk concerns or failure data from existing testing; collect/interpret data and adjust testing/procedures * Quantify/measure user behavior and convert to specifications through controlled user studies; contribute to product design by accounting for most common to worse case scenario * Identify and modify existing protocols, validate specifications and pass/fail data, streamline existing DOE protocol for use in offshore vendor locations while ensuring efficient workflow * Collaborate across groups to create tools (hardware and software tools) for streamline failure identification after DOE has been converted to a standard procedure for use in offshore locations * Identify methods to automate legacy mechanical testing, data collection, and simplify failure identification

apple carpe facto

apple

2013-1 - 2015-3 · 2 yrs 3 mos

* Investigate, identify, and reproduce failures ranging from user interface breakdown to hardware failure * Resolve hardware/software issues using root cause analysis and other troubleshooting techniques * Report summary of background, issue, troubleshooting, regression and resolution using internal tools * Bug reporting/log analysis for AppleCare Engineering investigations; Provide analysis for high density call drivers

applecare senior advisor

apple

2010-6 - 2013-1 · 2 yrs 8 mos

* Final point of contact for resolution to advanced technical issues while managing customer relations * Flag/update publicly available resources providing troubleshooting to common technical issues * Report trends in technical issues and workarounds for undocumented issues; provide guidance to advisors who directly support customers