Andrew Chang

•Maintain full ownership of a service territory spanning 23% of California (36,000 sq. miles); providing technical support and machine vision needs of over 500+ unique industrial accounts. •Successfully delivered over $500k in machine vision hardware. •Oversee a high-volume pipeline of 50 to 70 consistent projects, driving timelines and bridging the gap between end-users and system integrators. •Conducted onsite evaluations at 200+ facilities: spanning AI hyperscalers, aerospace, automotive, food packaging and etc . •Coordinated cross global teams across Mexico, The United Kingdom, Ireland, Taiwan, etc to replicate and support international customer projects.

•Drove $3M+ in annual revenue by managing a fleet of 250+ vehicles and breaking company records for rental-to-sale conversions. •Led a risk management initiative, reducing unclaimed vehicle damages by 73% and improving fleet management efficiency. •Built and nurtured relationships with 30+ dealerships, 15+ body shops, and 10+ insurance companies, leveraging CRM tools to drive business growth. •Led weekly team meetings, mentored staff, and used Excel to analyze performance metrics and optimize operations. •Boosted customer satisfaction from 79% to 94% by implementing feedback-driven improvements.

•Generated $920K+ in revenue from vehicle rentals and upselling, increasing rental revenue by 12%. •Sold 36 vehicles to rental customers, driving an additional $900K+ in revenue. •Recognized as the top performer in sales and customer service for three consecutive months. •Expanded customer base by creating a tailored rental process for Mandarin Chinese-speaking clients, strengthening market reach.

•Acted as Team Lead and Event Organizer for my student organization. •Helped plan many events including our most famous annual large scale night market event that saw traffic of up to 8000+ people and required management of $30,000+ to create the event. •Led teams of students to plan and create smaller-scale community bonding events that had 1000+ attendees. •Delegated tasks and efficiently split teams into groups with different objectives to meet deadlines.

•Assisted Ph.D. researchers with the process of PCR, gel creation, gel electrophoresis, DNA purification, and reverse transcription. •Analyzed and recorded gel electrophoresis results to present data and findings. Also conducted consistent laboratory inventory and maintenance.

•Focused on developing and improving social skills of children ranging from 5 to 12 years old who picked up English as a secondary language. •Organized interactive activities throughout the day to keep my clients engaged and increase their fluency of English.

•Worked in a team that practiced urban agricultural techniques that were mainly focused on the idea of sustainable farming. •During seasons of harvest, crops are harvested and transported to 5+ local UW restaurants and food pantries to be served to locals.

•Provided fast and reliable customer service. Learned how to work efficiently under stress and multitask when facing the common problem of being understaffed. •Communicated in a short, but effective fashion with team members to get orders out as quickly as possible during rush hour. •Helped increase the store's overall customer satisfaction rate by 11%.

•Worked in a small private Greek luxury-style inn as a manager, host, and innkeeper. Took care of all the customers and cleaned their rooms. •Managed the finances of the inn and took care of recording and reporting inventory. Contacted local restaurants to cater breakfast, lunch, and dinner. •Introduced guests to the nearby area and suggested what local hot spots to visit and was directly responsible for an overall 15% positive increase in reviews.