Andrew MacDonald, MBA

Provided strategic transformational leadership to design and establish GreenShield’s Enterprise Operations function.  Led the Enterprise Operations function ensuring a consistent, unified and elevated customer experience across the business.  Leveraged automation, technology, and process improvements to enable increased margins and capacity for growth through greater scale and efficiency, and deliver customer and user experience consistent with World Class Enterprise Operations services.  Actively engaged with the Board of Directors and committees to support governance excellence. Key Achievements & Responsibilities: · Led the development and implementation of major corporate transformation to establish the Enterprise Operations function to support the achievement of GreenShield’s strategic plan and growth targets. · Led the Enterprise Operations function, leveraging digital transformation, AI investments, automation, process improvements, and change management actions, to reduce manual transactions and interactions while also enabling increased scalability, increased margins, and providing an industry-leading customer experience. · Oversaw the Enterprise Onboarding & Enrollment and Enterprise Service functions, delivering consistent, unified, and elevated customer and client experience across all business lines. · Oversaw the Legal and Board Affairs department, providing strategic support to the General Counsel and Corporate Secretary, to ensure enterprise-wide legal support and effective execution of M&A, and partnered with Board members to ensure governance effectiveness, regulatory compliance, and optimized interdependencies across committees. · Demonstrated fiscal discipline and an entrepreneurial approach to managing budgets, optimizing internal/external resources, and reducing operational inefficiencies. · Championed talent development through active mentoring, coaching, and the implementation of targeted professional training programs.

Provided transformational leadership to design and execute enterprise-wide organizational change aligned with GreenShield’s strategic growth objectives. Leveraged a collaborative approach to coordinate cross-functional teams—including Finance, Marketing, HR, IT, and Risk—to deliver on corporate development priorities. Actively engaged with the Board of Directors and committees to support governance excellence. Oversaw client onboarding and enrollment, ensuring a seamless, elevated experience across the enterprise. Key Achievements & Responsibilities: • Led the development and implementation of major corporate transformation initiatives to support the achievement of GreenShield’s strategic plan and growth targets. • Directed the successful integration of strategic partnerships and acquisitions, aligning them with the company’s operational and cultural framework. • Oversaw the Enterprise Transformation Office (ETO) ensuring timely delivery of initiatives and alignment with strategic priorities. • Led the Board Affairs team, provided strategic support to the Corporate Secretary function, and partnered with Board members to ensure governance effectiveness, regulatory compliance, and optimized interdependencies across committees. • Oversaw the Enterprise Onboarding & Enrollment function, delivering a consistent, and premium, onboarding experience across all business lines. • Oversaw the Legal department to ensure enterprise-wide legal support and effective execution of M&A and regulatory matters. • Cultivated strong working relationships with key regulators, including OSFI, enabling smooth navigation of approval processes tied to corporate development efforts. • Demonstrated fiscal discipline and an entrepreneurial approach to managing budgets, optimizing internal/external resources, and reducing operational inefficiencies. • Championed talent development through active mentoring, coaching, and the implementation of targeted professional training programs.

Established, developed, and led the integrated functions of Risk, Compliance, Ombudsman, Privacy, and Legal, reporting directly to the President & CEO. Actively supported key Board committees including Audit, Risk Management and Investment; Corporate Governance, Conduct Review and Ethics; and the Board of Directors. Served as Chair of the Risk Committee and Co-Chair of the Security and Privacy Committee. Held full accountability for managing the organization’s corporate insurance programs. Represented the organization on industry risk and compliance committees. As primary regulatory liaison managed all regulatory relationships and coordinated with external counsel to effectively resolve disputes and material litigation.