andres de hoyos

* Trained and gave feedback to 8 employees by teaching them to write automation scripts * Maintained computer software updated on more than 1200 workstations by automating processes which install new updates in less than 20 minutes * Lead team that deploys Windows images using Symantec deployment tools as part of a cross-functional project expected to upgrade all classrooms every year * Managed Active Directory and Group Policy for over 1200 classroom and lab computers * Diagnosed and resolved computer problems on location and remotely * Monitored computer issues and alerts with incident ticket tracking system

* Lead upgrade of incident and project management system, Jira from Atlassian * Deployed and maintained Atlsassian Bamboo, Bitbucket, Confluence, and HipChat across the organization * Maintained data center infrastructure which included SAN, point equalizers, and VM host servers * Leveraged vSphere and vCenter to provide VM creation and administration

* Lead requirement gathering from business leaders in Frito-Lay and Tropicana which resulted in a three-week pilot of four tablets as a Proof-Of-Concept in IN, NY, and FL Tropicana plants. * Developed strategy to implement Enterprise Mode in Internet Explorer 11 across North America. * Collaborated in innovation initiative to develop a faster deployment of W7. * Designed and presented a proposal to explore the use of a user data backup solution. * Maintained 100% Service License Agreement mean time to resolution. * Drafted and published Knowledge Management articles.

Activities and Societies: ALPFA

Activities and Societies: ALPFA BYU