andres lancheros

* Support for desktop machines, laptops and printers, video beam, hardware and software, networks, Novell application. * Management of data center and servers, Windows XP, Vista and 7 operating systems. * Installation of corporate images, Outlook, data management (Siebel BD / Siebel IPAQ / BD sf net / sf net IPAQ). * Configuration and installation of computer equipment under the policies of the corporation. * Attention end user about 1-600. * Management Incident Management tool Aranda. * Implementation of training in the use of resources IST new staff entering the company and also develop activities to staff retraining so warrants. * Support for the coordination of the local Help Desk everything related to on-site support and telephone support to the sales force * Managing the process of storage and backup of the data servers and perform the recovery process backup every 15 days.

* Maintenance of desktops, laptops, printers, hardware and software. * On-site support and telephone support about 450 end user. * Installing corporate images. * Management Incident management tools Aranda.

Office management package sent from IP telephony offerings to customers and physical archive management.

Support, office, Internet, equipment maintenance, backups, management software for seismic processes in SUN Microsystems platform with Linux, Unix, XP operating systems.

* Windows 7 Manager system. * Manage physical inventory of equipment. * Participation in the migration to Windows 7 (all Colombia) project. * Telephone support and end-user site about 1 to 100 (all Colombia). * Support Administration Server and Windows 2008 Standard Server. * Support for the Cisco IP phone configuration. * Support applications such as WebEx, SAP, ARIBA, Exchange 2010, Avaya VPN Client. * Incident Management tool Management Service Now. * Monitoring data center, implementation manuals for processes and errors in workstations and infrastructure at headquarters. * Configuration of devices such as iPhone, iPad. * Installing and configuring Windows 7 corporate images. * Analyze, diagnose, solve and document support incidents. * Identify trends and work proactively to reduce the number of incidents reported by users.

* Manage physical inventory of equipment. * Implementation of records and documentation Inventory technological improvements. * End User Support * System Administration. * Optimization technology equipment.

* Lead and represent the group members assigned to the Contract Johnson & Johnson, Getronics, Compucom, to all areas of COPEX SAS. * Management tools Management Service Now Iris incident. * Personnel management. * Coordinate and provide support for all existing applications in the company. * Ensure the integrity and welfare of the group. * Act interface with the Human Resources area. * Represent the company to the customer. * Respond to and report to the Management of Outsourcing by the group's performance. * Know, understand and respect all guidelines and contractual terms between the client and COPEX SAS. * Generation of monthly reports in order to update the status of the area and define guidelines for improvements. * Support and billing processes in relation to the contract costing Johnson & Johnson. * Responsible for the group as head immediately. * Responsible decision making operational. * Responsible for approving overtime. * Responsible for managing petty cash assigned to the operation. * Responsible for activities other implicit charge.

* Participation in projects. * CAPEX N2 customer support. * Support COPEX ICT services and users. * Support for the Windows 2003 Server Management Server and Standard. * Support Level 2 in applications such as Lotus, SAP, Safenet, Sibel, Oracle, Minitab, ARIBA, JJEDS, Exchange 2003/2007 and 2010, Token VPN Remote connection. * Attention users in Cali and Bogota and the rest of the country about 1-700. * Incident Management tool Management Service Now (J & J) - ODS (GETRONICS). * Monitoring data center, implementation manuals for all processes and errors workstations and infrastructure. * Maintenance and configuration of Smartphone like BlackBerry, iPhone, iPad. * Data center management. * Installing corporate images. * Identify trends and work proactively to reduce the number of incidents reported by users.

* Maintenance of desktops, laptops, printers, networks, safety circuits. * Safety electronics and maintenance of printers and installation of these programs and updates, all related hardware and software.

Assist in maintenance of computers, printers, fax servers, software updates all related hardware and software, on-site support to supersize company in the industry.

Activities and Societies: futbol y futbol salas