Andrea Elizabeth Cruz Zamudio

Team Manager Airfreight @ DHL Global Forwarding

About

Professional in International Economic Relations from the Autonomous University of Colombia, with over 7 years of experience. I have strengthened my knowledge in this field, allowing me to develop skills in customer service, sales, and market analysis. My focus on workplace relationships at all levels ensures effective communication and customer satisfaction. Profesional en Relaciones Económicas Internacionales de la Universidad Autónoma de Colombia, con más de 7 años de experiencia. He fortalecido mis conocimientos en esta área, lo que me ha permitido desarrollar habilidades en servicio al cliente, ventas y análisis de mercado. Mi enfoque en las relaciones laborales a todos los niveles garantiza una comunicación efectiva y la satisfacción del cliente.

Country

Colombia

City

Bogotá D.C. Metropolitan Area

Industry

Transportation/Trucking/Railroad

Skill

Customer Satisfaction, Logistics Management, Servicio de atención al cliente, Relaciones públicas, Medios sociales, Oratoria, Acción comunitaria, Microsoft Office

Experience

Team Manager Airfreight

DHL Global Forwarding

2026-3 - Present · 7 mos

Global Air Freight Manager

Transborder

2025-1 - Present · 1 yr 9 mos

Pricing Manager

Scan Global Logistics

2024-4 - 2025-1 · 10 mos

Manager of the pricing department in charge of negotiate the best rates for air, maritime and truck transportation with our suppliers to close business with our direct shippers.

Liner Export Manager

MSC Mediterranean Shipping Company

2022-3 - 2024-4 · 2 yrs 2 mos

Bogotá, Capital District, Colombia

In charge of planning the export cargo from Colombia in the different services that MSC Colombia has through the ports of Cartagena, Buenaventura and Turbo. Administration of the forecast of equipment necessary for export, week by week. Attention to customer claims for extra costs, local surcharges and cases related to shipments. Management and monitoring of the sales budget of all branches (Cali, Medellín, Bogotá and Cartagena). Generation of strategies to increase export sales with the analysis of statistics. Attention to events and training related to internal processes. Power BI for managing data creation. Direct communication with the Liners and Planers of the region for the handling of local cargo.

e-Business Coordinator

Hapag-Lloyd AG

2021-2 - 2022-3 · 1 yr 2 mos

Supporting actions for achieving KPI's in 18 countries in the Caribbean for the digital tools developing (Bill of lading, Draft approval, bookings, quotations), contacting customers in order to training them for using digital tools that can help to the import and export process. Arranging meetings with the Caribbean countries for discussing new strategies. Attending trainings for learning more about import and export procedures, and new digital marketing strategies.

Inside Sales Executive

Evergreen Shipping Agency (America) Corp.

2019-3 - 2021-2 · 2 yrs

Bogotá D.C., Colombia

Fully support to customers for all plazas in Colombia. Handling export and imports business through calls and mails. Quotations for customers. Forecast updating per customer. Negotiation of rates with pricing centers. Due Diligence coordination and ISO280001 for business department. Local conditions follow up per customer. Data analysis for teaching target customers.

Coffee Inside Sales

MSC Mediterranean Shipping Company

2018-5 - 2019-3 · 11 mos

Bogotá, Bogotá D.C. Department, Colombia

Following all coffee business from Colombia to all different ports around the world. Offering customers support when is needed regarding the logistics operation. Quoting differ te trades and rates for NVOCC customers mainly in Bogotá. Supporting Starbucks tender.