André Lira

As a member of the Executive Leadership Team at Mitsui Sumitomo Seguros in Brazil, reporting directly to the CEO, I am responsible for leading the Customer Services (Claims) division. With the support of a highly skilled team of over 50 professionals, distributed between the Property & Casualty Claims and Auto Claims departments, we manage claims across a wide range of business lines, including: Large Risks, Named Perils, Engineering, Operational, Commercial, Liability, Marine Cargo, Surety, Life, Auto, and Mass Market products. We are committed to delivering technical, agile, and customer-focused service, with a strong emphasis on excellence and generating value for our policyholders and business partners.

As the Claims Manager for Large Risks at MAPFRE Seguros in Brazil, I was responsible for leading the management of complex claims in the Property, Liability, and Surety lines. I coordinated a specialized team and played a key role in the company’s handling of major claims, both nationally and internationally. In global accounts, I also acted in alignment with MAPFRE Global Risks, ensuring technical consistency and strategic alignment. My role also included collaboration with brokers, reinsurers, and legal teams to drive technical excellence and timely claim resolution.

I led the activities of the Claims Subcommittee for approximately six years, during which I chaired forums, seminars, and panels, and coordinated the development of consolidated technical guidelines for the insurance market. I actively contributed to the creation of operational agreements under co-insurance arrangements and to strengthening communication among peer insurance companies. Throughout this journey, I represented the Claims Subcommittee in technical commissions, industry working groups, specialized forums, and before public and private entities, promoting institutional alignment and the technical advancement of the market.

I served as the executive responsible for managing the Marine Cargo Claims department, leading a team of over 20 professionals and reporting directly to the Claims Superintendent. I have approximately 20 years of experience in managing transport-related claims, having led this area for a decade at one of the leading insurance companies in the Brazilian market. This journey has provided me with solid technical expertise, strategic vision, and strong relationships with key stakeholders in the sector.

Marine and Cargo Insurance

I worked as the lead attorney responsible for managing and overseeing litigation for insurance market clients, with a strong focus on Large Risks claims. I was in charge of creating and implementing the firm’s subrogation unit and led a team of attorneys dedicated to strategic litigation. During this time, I represented the firm in leading working groups within AIDA – the International Insurance Law Association – and in key forums of the insurance and legal markets, actively contributing to technical and regulatory discussions in the sector.

I began my career at Itaú Seguros in the Claims Department for Domestic and International Cargo Insurance, as well as Carrier's Liability. I was responsible for analyzing adjuster reports and comparing them with the terms of insurance policies to determine whether claims submitted by policyholders and brokers should be accepted or denied. As a mid-level analyst, I gained deeper technical exposure by managing claims for one of the country’s largest automobile manufacturers, leading the operation with a focus on efficiency and service excellence. Later, as a senior analyst, I expanded my responsibilities to include Aviation, Marine, and high-value Cargo claims, both domestic and international, ncluding internationally significant cases such as General Average. In this role, I was the designated analyst for handling key international brokers working with the company. Toward the end of my time at Itaú Seguros, I served as the technical lead for the implementation of new claims operations, as well as for the selection and management of service providers. Already licensed as an attorney, I also began issuing technical legal opinions on subrogation cases and led the resolution of the unit’s most complex claims.

My first job in the insurance industry was in the adjustment of Domestic and International Cargo claims, working at the São Paulo branch of a loss adjusting company. I was responsible for the technical handling of claims, with a strong focus on cases involving customs procedures and Carrier's Liability under the SOS CARGA coverage. This experience was instrumental in building my technical foundation and gaining practical insight into the logistical and contractual operations of cargo insurance.