Andrei Ghetau

• Provide technical support for customers on both hardware and software related to PV systems, battery energy storage systems (BESS), and EV chargers. • Communicate with clients, troubleshoot their issues, and deliver effective technical solutions. • Analyze system data, assist with inverter and BESS commissioning, and guide customers through complex technical scenarios. • Collaborate with internal teams, including sales representatives and technical specialists, to ensure high service quality and customer satisfaction. • Contribute to improving support processes and enhancing the overall customer experience for renewable energy solutions.

•Analyze and resolve complex issues related to Huawei Digital Power Inverters, escalating to R&D or Level 3 support when necessary. •Work with system databases, perform software and firmware upgrades, configure system parameters, and run diagnostic scripts. •Communicate with enterprise clients to gather detailed issue reports and provide timely, effective technical solutions. •Liaise with Level 1 support, field engineers, and development teams to ensure seamless resolution of critical incidents. •Maintain clear, accurate records of incidents, resolutions, technical procedures, and system configurations. •Participate in root cause analysis and contribute to improving support processes and product reliability. •Maintain up-to-date understanding of Huawei Digital Power solutions, including solar inverters, energy storage systems, and management platforms.

As a Digital Power Customer Support Engineer at Huawei, I provide technical assistance for the Fusion Solar application and PV solutions, troubleshooting issues related to solar inverters, energy storage systems, and monitoring platforms. My role involves remotely monitoring system performance, analyzing data, and recommending corrective actions to enhance efficiency and reliability. I collaborate with R&D and engineering teams to escalate complex issues and contribute to product improvements. Additionally, I assist in developing technical documentation and training materials while ensuring a high level of customer satisfaction through prompt and effective support.

Responsible for the installation and configuration of electric vehicle charging stations with capacities of up to 400 kW. Additional duties include remote monitoring, troubleshooting, and performing both scheduled and unscheduled maintenance. Also involved in site inspections and preparation to ensure optimal conditions for charger installation.

Worked within the Grid Connection & Electrical Engineering department, primarily responsible for feasibility studies, technical connection approvals, and connection contracts. Provided technical summaries and support to the Project Manager while ensuring the successful execution of opportunity research, site visits, studies, and approvals. Monitored project progress by coordinating with all relevant units and facilitated departmental access to documentation, managing the archiving of all project-related records.