Andrea Villamil Guanes

• Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers. • Explain products or services and prices, and answer questions from customers. • Collect outstanding balances for reservations • Make and confirm cruise reservations using telephones, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available. • Resolve ticketing and special boarding needs. • Keep communication boards updated with sailing times. • Assist customers. • Be a liaison between customers and Bruce Anchor Cruises staff.

• Led procurement for capital expenditures across five hotels, managing a $60 million budget to ensure cost-effective purchasing and on-time delivery. • Collaborated with 10+ internal departments and 20+ external vendors to align procurement activities with business needs. • Led contract negotiations, securing 20% cost savings and improved service level agreements

• Managed procurement for all FF&E in hotel projects across 4 countries, overseeing purchases worth $50 million. • Led cross-functional teams in executing sourcing initiatives, reducing lead times by 5%. • Negotiated vendor payment terms, achieving 10% cost savings and optimizing cash flow. • Established and maintained constructive supplier relationships, ensuring 98% on-time delivery rate.

• Led the implementation of standardized procurement processes, enhancing effective sourcing, reducing delivery times by 20%, and achieving 15% cost savings across all hotel operations. • Managed a procurement team supplying 3 hotels with F&B, cleaning supplies, and maintenance materials, ensuring operational continuity. • Spearheaded procurement for FF&E during the opening of two major hotel projects, achieving $20 million in cost savings. • Collaborated with interior designers from Curioso Studio to source high-quality furnishings and fixtures. • Developed and enforced procurement policies that increased spend visibility by 25% and improved compliance rates by 30% • Led a team of procurement professionals, providing mentorship and training that empowered team members, with three direct reports advancing into leadership roles within the fiscal year.

• Led a 45-person sales team across the Central Region of Mexico, increasing market penetration by 10% and driving 12% revenue growth within one year. • Developed seasonal programs and marketing campaigns, increasing retail sell-through by 12%. • Worked with merchandising teams to enhance in-store experiences, resulting in a 15% increase in customer engagement.

• Managed procurement operations for over 92 retail stores and e-commerce channels, overseeing an annual purchasing budget of approximately $10 million USD. • Led strategic sourcing initiatives, reducing procurement costs by 15%, resulting in $1.5 million in annual savings. • Optimized inventory planning, reducing stockouts by 20% and improving delivery times by 25%. • Collaborated with internal stakeholders to align purchasing strategies with business objectives, improving operational efficiency.

Managed high-volume imports from U.S. and Canada, handling $2.3 billion in Import purchases annually. • Negotiated supplier agreements that improved cost efficiency and ensured 100% regulatory compliance. • Monitored supplier performance, improving on-time delivery rates by 100% • Managed all imports from Canada and the U.S., ensuring full compliance with NOM (Official Mexican Standards), which improved customs clearance efficiency. • Streamlined import processes, reducing border delays and cutting delivery costs by 15% through optimized logistics and regulatory compliance. • Assisted in sourcing and selecting new products for various retail categories, contributing to a 5% increase in sales within assigned department. • Supported negotiations with domestic and international suppliers, securing cost reductions of 10% and improving payment terms. • Processed and monitored high-volume purchase orders to ensure timely stock replenishment, reducing backorders by 15%.