Andrea Triplett

I led software validation projects within our business quality group, collaborating with cross-functional teams, project stakeholders, and client leadership. I was responsible for systematically reviewing project performance, identifying potential risks, and providing client support in an Agile environment. • Collaborated with Chief Essentialist Robert Gormley to successfully complete a 2-year client initiative, establishing and launching a Quality Center of Excellence, modernizing our client’s validation project portfolio. • Led software testing project as an expert QA Analyst, designing and documenting test plans, test cases, and validation requirements for a regulated system within an agreed budget and timeframe. • Leveraged Excel pivot tables and Power Query to develop automated status reports which I used to streamline project status and resource management reviews, saving an average of 5 hours of preparation each week. • Organized project delivery cadence into 2-week sprints and coached quality teams in adopting Agile Scrum methodologies, including Scrum ceremonies, backlog planning and grooming, and deliverable reviews. • Completed project deliverable on time while our lead expert was unexpectedly absent on 4 weeks of medical leave, by leveraging the expertise of multiple team members and personally drafting technical documentation. • Learned and utilized Jira and DevOps to establish project repos, task backlogs, and status dashboards for cross-functional teams, increasing client portfolio from an average of 4 to 6 concurrent projects. • Developed automation tests using Gherkin and Appium, executed unit tests within Jira and Zephyr, and collaborated with Java developers during implementation and troubleshooting; personally authored technical guidance documents. • Earned 2 global appreciation awards and publicly recognized within the company for earning client trust, demonstrating consistent quality, and leading high-profile projects to successful completion.

I collaborated with internal teams and client resources to develop API plugins and web frameworks; I also used SQL queries and Excel to conduct data analysis and perform remote troubleshooting. • Independently learned Visual Studio and C# during a critical period when our lead developer was unavailable; and updated the company’s flagship application to a new SaaS data source within 4 weeks. • Established new MySQL database to automatically deliver on-demand performance data to sales staff and clients through a secure web-based portal, saving 30 company labor hours monthly. • Collaborated directly with client stakeholders to create and review a new web framework using PHP and JavaScript, combining modular plugins and a scalable design to support client campaigns. • Developed API plugins for WordPress, LinkTrust, Infusonsoft, Authorize.net, Stripe, and others, leveraging PHP, JavaScript, jQuery, and SQL queries to automate routines and connect SaaS products. • Created regulatory compliance and privacy solutions for clients with international audiences and updated existing digital products with modular plugins.

I provided remote technical support and troubleshooting to our clients during the onboarding process and as needed during the service contract. • Used Excel macros and pivot tables with Salesforce and other CRMs to summarize and review technical performance and data integrity on at least 35 campaigns per month. • Supported 50 client accounts through a service upgrade by proactively contacting all stakeholders and providing required technical resources and guidance.

I mastered 5 financial programs and supported internal teams with technical support and webinar training. • Promoted to Priority One support after 1 year of employment, and became responsible for white-glove service to top-performing teams as well as handling escalated issues. • Selected by my supervisors for company sponsorship to take the Series 7 exam and earn a financial license, allowing for additional responsibilities and certification opportunities. • Earned 3 appreciation awards for mentoring colleagues, achieving additional certifications, and demonstrating exemplary performance on a daily basis.