andrea adam

Utilized excellent listening, communication, decision-making and conflict resolution skills while consistently maintaining a professional, positive, and customer solution-oriented attitude, resulting in continuous weekly recognition for excellent call quality.

Maintained facility and assisted in operational support activities including cash and inventory management, distribution, and customer service. Devised creative resolutions for escalated customer concerns, resulting in awards for providing excellent customer service solutions.

Managed and prioritized the daily operations of the warehouse workforce, and transportation, and task prioritization for a non profit electronics recycler. Streamlined the cross-functional process of customer service scheduling the transportation itinerary to increase efficiency and ensure the flow of necessary communication.

Operated a forklift to load and unload trucks in a fast paced, team oriented environment. Developed a truck unloading process that reduced damage and shipping errors, and increased productivity by 300%.

Prioritized and created processes to complete new projects, identified and resolved quality errors, and trained and led a team to complete projects in a timely and efficient manner. Created processes for fulfilling orders, increasing team individual productivity by 250% and team productivity by 38%. Devised and implemented strategies to improve and control the quality and productivity of team projects, resulting in weekly recognition for meeting and exceeding organizational standards.

Assisted students with problem solving, developing problem solving strategies, and improving study skills, resulting in a greater competence and confidence in math and science.

* Operated a variety of warehouse equipment to ensure orders were filled within organizational timeline and quality standards. * Performed troubleshooting on inventory discrepancies, so that the orders shipped out on time. * Created an inventory troubleshooting flowchart for new employees which increased production and efficiency, and was adopted by the management team as a permanent job aid. * Adopted a personal philosophy of continuous improvement, resulting in recognition for consistently being a top producer with a flawless quality record.

* Role Purpose: Research and design solutions to various production, manufacturing, and product problems. * Design, navigate, and implement the Define and Measure phase to allow for future statistical process control in the production facility. * Continuously perform root cause analysis and troubleshoot product and production problems while serving as the technical interface for 2nd shift. * Clarify and set product specifications. Create training documents to clarify quality standards, provide training to the production floor, and monitor outputs to ensure training and changes have been successful. * Set the criteria for inspection, testing, and final disposition of the product. * Develop and maintain the quality communication system with the production floor. * Implement process improvements in the Quality and Production Departments, resulting in significant cost savings for the company.

ACADEMIC PROJECTS Senior Capstone Design * Project management and creation of simulation program with the ability to predict how an experimental unit operation would function in separating carbon dioxide from an industrial flue gas. Chemical Process Safety * Performed case study projects analyzing the root cause of accidents, receiving commendation for the detail, accuracy, and completeness of analysis. Unit Operations Laboratory * Conducted experiments and collected data on the outputs from distillation columns, heat exchangers, batch reactors, and mixing columns to compare results with theoretical values. Four Component Azeotrope * Influenced the team on which thermodynamic model to use for the project, resulting in solving the problem effectively and receiving high praise from the professor. Advanced Energy Vehicle * Led a project team to receive first place (out of 20 teams) by creating and implementing a design solution that best met the project criteria.