Andre A.

• Managed end-to-end onboarding for Enterprise, Government & Wholesale clients, aligning with product roadmap and service delivery goals. • Reviewed solution designs and proposals for technical feasibility and compliance, supporting agile methodologies. • Collaborated with Sales, Legal, Engineering, and Credit teams to streamline onboarding and reduce time to market. • Designed customer account hierarchies to support complex billing and product lifecycle requirements. • Utilized CRM tools and data analytics to monitor onboarding KPIs and drive continuous improvement.

• Managed 20+ enterprise and government accounts, driving retention and upsell through stakeholder engagement. • Contributed to product roadmap development by integrating customer feedback and analytics into feature prioritization. • Led product transitions and cloud migrations, enhancing scalability and customer experience. • Delivered product demos and training to increase adoption and align with product roadmap objectives. • Conducted QBRs with executives to align on successful metrics and share product advancements. • Monitored customer health using analytics, proactively addressing risks to minimize churn.

• Led migration of legacy telecom customers to cloud-based infrastructure, improving scalability and customer satisfaction. • Improved data integrity and reporting accuracy by implementing Salesforce and Tableau dashboards. • Coordinated telecom infrastructure projects for residential and business clients, including Bet365 and NSW Government. • Prepared scopes of work and commercial contracts for network augmentation and relocation. • Liaised with internal teams and external stakeholders to ensure timely delivery and compliance. • Generated cost estimates and tracked payments to support budget planning and financial reporting. • Supported onboarding and training of new staff, contributing to team development and knowledge sharing.

• Managed national porting projects for clients including ATO, Woolworths, and Salvation Army. • Served as SME for telecom porting services and infrastructure, supporting product lifecycle decisions. • Streamlined porting processes, reducing average transition time by 40%. • Trained new hires on systems and processes, improving onboarding efficiency. • Maintained 99% data accuracy in activation and tracking systems. • Reduced enterprise onboarding time by 30% through process redesign and cross-functional collaboration. • Designed new work instructions that improved order accuracy and reduced backlog by 30%. • Coordinated Telstra and NBN installations to meet strict SLAs for business clients.