Andrea Trujillo Avendaño

- Manage a portfolio of 120+ B2B2C customers, prioritizing at-risk accounts to improve retention and engagement. - Drive product adoption and customer ROI through proactive outreach and strategic success planning. - Handle high-volume daily calls, objection management, and complex customer conversations. - Leverage customer health data to identify churn risks and expansion opportunities. - Collaborate with Launch, Support, and Product teams to improve the end-to-end customer journey. - Utilize tools such as Salesforce, Salesloft, Loom, and Metabase.

- Develop client strategies by aligning business goals with tailored solutions. - Build long-term relationships by addressing client needs and identifying growth opportunities. - Create data-driven recommendations through analysis and synthesis of data. - Manage CRM systems to improve workflows and efficiency. - Collaborate with internal teams to implement impactful improvements. - Lead and manage local and international teams effectively.

- Lead a team responsible for client onboarding and integration. - Coordinate project timelines, tasks and efforts with internal and external teams. - Utilize CRM tools like Salesforce for efficient client tracking and decision-making. - Identify growth opportunities and address challenges to strengthen client relationships. - Drive continuous improvement projects and oversee cross-departmental initiatives. - Mentor employees and track CSAT metrics to enhance client satisfaction.

- Executed client onboarding and integration - Maintained ongoing communication with clients and internal teams - Leveraged CRM tools like Salesforce for efficient client record management and tracking. - Collaborated with recruitment to align on new client needs and supported implementation. - Identified growth opportunities and led projects for continuous departmental improvement.

- Managed export processes and acted as the main contact for English-speaking clients. - Led meetings with international clients to ensure smooth operations. - Handled export documentation and supported the sales team. - Monitored shipments for timely delivery. - Optimized workflows with Microsoft Suite and conducted market research.

- Managed administrative tasks for the International Business specialization. - Coordinated communication, academic calendars, and events. - Conducted benchmarking studies to improve the program. - Collaborated with departments, using Microsoft Suite to enhance efficiency. - Gained skills in communication, project management, and strategic analysis.

- Freelance translator specializing in events and international buyer negotiations. - Ensured clear communication for global audiences at events. - Delivered precise translations for successful meetings and partnerships. - Applied knowledge of international trade to tailor services. - Passionate about intercultural communication and collaboration.