Andrea Zaraí García Michel

• Reduction of attrition from 31.25% to 6.5%. Creation and leadership of talent retention strategy to reduce employee attrition in one fiscal year for 15 different projects/accounts. • Completion of RBA Audit with 0 findings. I anchor RBA Audit for Mexico by leading to a successful completion with cero findings in all areas. • Increase of learning and development utilization from LATAM countries from 65% to 90%. Positioning of LATAM countries into company top 5 employee learning utilization countries. • HR migration on successful company acquisition. Leading HR Mexico company acquisition by successfully migrating new HC and benefits harmonization. Key Projects - Onboarding process digitalization: Leading Mexico and Costa Rica onboarding process migration - HR service request tool creation: Leading Mexico and Costa Rica HR ticket service request tool implementation - Implementation of NOM035, NOM037, BCMS -ISO 27001 - Information Security -ISO 27701 - Privacy

-HR Country Manager -Direction of Country HR strategy and priority setting to support employees to achieve business outcome -HR main point of contact for more than 15 different IT projects/accounts -Successful company acquisition (benefits harmonization, contract creation, onboarding) -My daily tasks includes continuous improving of HR processes, legal documents and procedures such as: compensation and benefits, career growth, compliance, performance management, foreing hiring quota, talent management, retention initiatives, change management, offer letters and company contracts -Successful accomplishment and implementation of: Mexico's NOM 035 -BCMS -ISO 27001 - Information Security -ISO 27701 - Privacy- RBA -First ERG´s country implementation - Leading strategy to increase 20%+ L&D utilization for North America´s region -Creation of onboarding process for Mexico

• Responsible of contractor’s program and agency relationship (over 1,000+ employees) • Content owner of country HR merge of internal policies (over 50 policies). Owner of HR policy country integration of policies from merge of companies • Management of country compliance employee investigations. Closure of all employee relation compliance investigations for headquarters and company unions at fabrics Key Projects - University relationship: owner of country university relationship of internship programs - Implementation of first diversity and inclusion program for the MesoAndean region -Implementation of NOM035

-Support the activation of the local HR Team Plan -Implementation of the new cultural change and product introduction -Development of recognition programs for the Sales function -Support the business with Employees & Industrial Relations -Successful accomplishment of company Human rights Campaign certification (HRC) and Top Employer. Leader from end-to-end implementation of company certifications -Activation of Talent strategy to ensure cultural and product change for over 150+ employees. Development of skill gap analysis and re skilling program for sales employees across Mexico -Owner of annual reviews and 9 box exercise for over 150+ employees across country. Successful calibration sessions with senior leadership to ensure correct evaluation and pipeline for succession planning. Key Projects - Training sessions of leadership fundamental skills for over 80 Sales Senior Management across Mexico -Technical trainings to over 200 sales employees

DOUBLE ROL -Budget Expert • Management of Global Talent Acquisition organization’s budget & headcount. ($8M+ each fiscal year) • Restructure and creation of the new budget process (tracking, metrics and planning) • Partnership with Finance teams to successfully accrue global expenses, cross-charges, & reclassifications • Research & resolving of budgetary issues by providing guidance & recommendations to the Talent Acquisition Director • Creation of quarterly spending plans and monthly dashboards • Monthly forecast of headcount and cost planning -Operations & Compliance: • Management of the GTA Business Continuity Plan, Records Management Program & SOX Assessment • Global Audit on: Conflict of Interest, Revolving Door, & Non-compete policies to ensure compliance processes are followed

-Recruitment work done for over 7 business units across all the America´s Region -Execution of team buldings, lidership programs, engagement, cross-generational synergy activities and soft skills development with diverse BU -Lead chair of YEN (young employee network) responsible for a team of 10 people and in charge of the development programs -Social Digital Media Lead for Americas (75%+ FB & Twitter following) -Talent Channel Lead (responsible for 5 Recruiters) -Planning and Execution of meetups, disruptive talent attraction strategies and market intelligence -Budget management for the University program in Mexico -Coordination of the relations with universities in Mexico for the intern and graduate program -Program manager of the interns at HP (100+)

-Massive recruitment work done during HP´s separation (700+ in three months) - Conduction of competency-based interviews -Preparation of salary proposals and negotiations for hires -Use of diferent talent attraction strategies (FB, Twitter & Electronic Job Boards -OCC, Linkedin, Bumerang, TALEO-) -Reporting of KPI´s on hiring for over 7 business units

-Delivery of payroll (800+employees) -Capture 100+ administrative incidents per month -Labor relationships between the different departments to carry out requirements and needs of the different trade unions (Mexican labor law, IMSS, vacations, leave of absences, weekly work hours requirements)

-Reporting and audit of the different quality performance indicators in Mexico and USA (200+audits per month) -Planning and implementation of new quality strategies for 3 line of business (500+employees impacted) - Coaching sessions to improve KPI´s for over 50+employees per month -Administration of NICE VoiP Recording