andrea brennan

Responsible for data integration for this highly innovative start up technology company. Work closely with dealer to validate data pulled from the DMS to ensure accuracy. Provide knowledgeable support for our product and consistent follow up with clients to ensure their satisfaction.

Assisted in opening of a new concept, involved in developing of training material and policies and procedures. Hired, trained and managed a front of the house staff of 50, utilizing constant coaching and positive feedback to develop them into extremely competent, fine dining staff members. Posted to General Ledger, processed bi-weekly payroll, and prepared weekly sales reports. Trained service staff to enhance customer service and increase profits through suggestive selling. Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction. Created lasting relationships with professionals of the community and increased revenue significantly by partnering with them to host wine dinners, special events and happy hours. Responsible for creating new menu items and bar drinks to attract clientele and lower food/bar costs. Developed relationships with liquor representatives and vendors and responsible for getting many products donated for our events to help with food/bar costs.

* Managed all aspects of daily business operations for a fine dining restaurant doing $10 * million a year in sales. * Consistently provided unparalled service while building lasting relationships with our * guests. * Responsible for the development of quality, team oriented, and guest focused front of the * house employees, including bartenders, servers and hosts. * Implemented new store processes and procedures. * Scheduled front of the house employees. * Responsible for implementing a marketing program and developing relationships with local * businesses and hotels to increase business. * Established strong business relationships with vendors and wine and liquor * representatives for the continuing education of our staff. * Conducted performance reviews with the staff to highlight their strengths and set goals * for areas in need of improvement * Consistently hit all of our wine, liquor, food and labor targets