André Ferreira

Technical Support Engineer @ CrowdStrike

About

Graduated in Systems Analysis and Development and currently pursuing a postgraduate degree in Computer Networks and Telecommunications, I have worked at multiple international companies, and during those experiences, I've supported and maintained B2B systems that handled hundreds of thousands of users and millions of transactions monthly. In my last years of experience, I have worked with NoSQL databases and Linux systems on a daily basis, as well as on the observability and measurability of distributed systems. During these years, I've worked professionally with the following technologies: ScyllaDB, Linux, AWS, GCP, Docker, Prometheus, Grafana, Datadog.

Country

Brazil

City

Curitiba

Industry

Information Technology & Services

Skill

Docker, GCP, Linux, Banco de dados, NoSQL, Node.js, Ansible, DevOps, Desenvolvimento de software, Análise de sistemas, Desenvolvimento de sites, Desenvolvimento Android, Process Automation, Software Project Management, Agile Project Management, Agile Methodologies, Microsoft Office, Criação de conteúdo da web, IT Automation, Agile Application Development

Experience

Technical Support Engineer

CrowdStrike

2026-4 - Present · 6 mos

Technical Support Engineer

ScyllaDB

2022-2 - 2025-11 · 3 yrs 10 mos

- Working with international customers in different time zones (EMEA, AMER, APAC etc.) - Providing support and troubleshooting NoSQL database issues (unavailability, performance, management etc.) in a DBaaS environment - Dealing with large scale multi data center production clusters serving mission critical operations in distributed systems - Using AWS and GCP on a daily basis to install/configure/manage cloud resources - Troubleshooting Linux OS (CentOS, Ubuntu, etc.) on a daily basis - Improving and troubleshooting performance issues with Prometheus and Grafana - Deploying and troubleshooting clusters locally using Docker Tech Stack: ScyllaDB, Linux, AWS, GCP, Prometheus, Grafana, Datadog, Jenkins, Docker, Distributed Systems.

IT Support Specialist

Corbion

2021-2 - 2022-2 · 1 yr 1 mo

Curitiba, Paraná, Brasil

- Managing the local GPON network infrastructure - Maintaining, and monitoring Windows servers and VMs using Hyper-V - Managing cloud-based server backups using Microsoft Azure - Leading infrastructure and hardware replacement projects - Handling support tickets and providing issue resolution Tech Stack: Windows Server, Azure, Cloud, Bare-metal.

Software Developer

Indra Group

2020-11 - 2021-2 · 4 mos

Responsible for the development and maintenance of Chatbot designed to support external clients, using Node.js and NoSQL (MongoDB) database, as well as Vue.js in the front-end.

Back Office Employee

Indra Group

2019-7 - 2020-11 · 1 yr 5 mos

Campos dos Goytacazes

Responsible for providing first level technical support for analysts of the employers and for the customers of one of the largest electrical companies in Brazil, which has offices in several states across the country.

N1 Analyst

Indra Group

2018-11 - 2019-7 · 9 mos

Campos dos Goytacazes

Responsible for the Service Desk, incident management and technical support for multiple intercompany systems.

Trainee

Corbion

2016-11 - 2018-11 · 2 yrs 1 mo

Rio de Janeiro e Região, Brasil

Responsible for first level technical support of users, Hardware and Software migration, server and network management, data, and telephone (PABX) infrastructure.