Andre Glanton

Leading a high-performing service organization supporting customers’ automation equipment across North America. I directly manage a team of 11, including Field Technicians, a Mechanical Engineer, a Controls Engineer, and multiple Project Managers. My focus is on driving operational excellence, revenue growth, and backlog execution through strategic service delivery, optimized resource utilization, and KPI-driven performance management. Key Highlights: • Oversee daily operations across field service, engineering support, and project management functions. • Standardize and implement lean service processes to improve efficiency and scalability. • Drive performance through KPIs, linking results to annual promotions and development plans. • Align service operations with corporate aftermarket strategies while fostering continuous improvement. • Collaborate with cross-functional leaders to resolve escalations and uncover new revenue opportunities. • Leverage ERP, CRM, and analytics tools to improve forecasting accuracy and financial outcomes. • Strengthen customer relationships as a trusted leader, ensuring on-time, on-budget execution of complex service engagements. • Contribute to strategic planning and development of new service offerings to support long-term growth.

Developed a deep understanding of customer needs and assets to identify where service products deliver the most value. Focused on driving bookings to plan within margin targets, while enhancing the customer experience and contributing to strong Voice of the Customer (VOC) scores. Key Highlights: • Created detailed RFQs and service quotations, ensuring accuracy and alignment with customer requirements. • Maintained up-to-date opportunity pipelines in CRM for all service product offerings. • Coordinated customer visits in partnership with Regional Service Leaders, Division Front-End Service Leaders, and CAPEX Accounts teams. • Strengthened brand loyalty by driving exceptional customer experiences across multiple service touchpoints - digital and in-person. • Consistently exceeded customer expectations, contributing to improved VOC scores and repeat business.

Led regional service and spare parts operations, focusing on team effectiveness, customer satisfaction, and alignment with global initiatives. Drove improvements in service delivery while building strong customer relationships across North America. Key Highlights: • Managed service and spare parts departments, ensuring operational excellence and timely customer support. • Oversaw recruitment and onboarding to strengthen team capabilities and meet growing service demands. • Strengthened customer relationships through on-site visits, serving as a trusted partner for critical service needs. • Coordinated with global leadership on equipment logistics to ensure seamless delivery and installation. • Resolved escalated service issues, streamlining processes to improve responsiveness and customer experience.

Directed customer service operations across field engineers, support staff, and spare parts logistics. Focused on improving efficiency, strengthening team capabilities, and driving business growth through structured processes and data-driven decision-making. Key Highlights: • Oversaw day-to-day service operations, ensuring seamless coordination between field engineers, support teams, and logistics. • Developed and implemented Standard Operating Procedures (SOPs) to standardize processes and improve consistency. • Identified training gaps and introduced targeted development programs to strengthen team skills and performance. • Applied data-driven strategies to enhance departmental efficiency, optimize resource utilization, and improve overall service delivery. • Contributed to departmental performance improvements while supporting long-term business development goals.

Provided nationwide technical support for a broad range of CNC equipment, including Matsuura, Takisawa, Brother, Mitsubishi, and Toyoda. Focused on maximizing uptime, improving service efficiency, and enhancing customer responsiveness through both hands-on technical support and system optimization. Key Highlights: • Delivered expert troubleshooting and technical support remotely and on-site to ensure optimal machine runtime and customer productivity. • Spearheaded the implementation of Salesforce/ServiceMax across the organization, streamlining service dispatch processes. • Improved profitability and response times through optimized scheduling, data visibility, and resource allocation. • Served as a trusted technical advisor to customers nationwide, strengthening relationships and ensuring high service satisfaction.

Remotely monitored and supported operations for more than 1,500 wind turbines across the U.S., ensuring safe, reliable, and efficient energy delivery. Utilized advanced monitoring systems to analyze performance, diagnose issues, and coordinate with both field teams and transmission authorities. Key Highlights: • Operated and monitored turbine performance using SCADA and PI systems to quickly detect and resolve faults. • Analyzed weather conditions to anticipate operational impacts and adjust generation strategies accordingly. • Coordinated with field technicians to optimize response times and reduce downtime. • Communicated with transmission operators to align energy delivery with grid requirements. • Contributed to renewable energy reliability by ensuring consistent turbine performance across a large national fleet