André Gonçalves

- Apoio à equipe de vendas na tomada de decisões estratégicas através de automação de pipelines de dados, dashboards e relatórios, trazendo clareza sobre os principais pontos de melhoria da operação. - Comunicação clara e didática em Português e Inglês, permitindo fácil integração e alinhamento com equipes multiculturais. - Desenvolvimento de relatórios diversos, que apoiaram a Keeta no lançamento de novas cidades e no gerenciamento das operações em andamento, acompanhando KPIs de Onboarding, Pedidos, Promoções, entre outros.

- Database: Modeling, normalization, optimization, and advanced SQL queries (SQL Server); - ETL: Data ingestion and processing; - Power BI: Semantic model (dataset) configuration, use of DAX and Power Query for data transformation, and report building; - Automation and APIs: Integration with REST APIs and process automation with Python or Power Automate; - Web Scraping: Proficiency in Python for data collection with libraries such as BeautifulSoup, Scrapy, or Selenium.

- Supported strategic decision-making by automating processes, building data pipelines, and developing reports, transforming time-consuming procedures into clear and immediate business insights. - Reduced the average time for companies' financial and operational diagnostics by applying data standardization and normalization methodologies in SQL and utilizing BI and DataViz tools, such as Excel and Power BI. - Identified bottlenecks in operational processes and data flows, from collection to manipulation and information extraction, guiding the implementation of methodological improvements in data handling. - Developed Python scripts and applied RPA (Power Automate, Automation Anywhere) to automate internal routines, accelerating the generation of standardized reports and reducing manual rework. - Trained and mentored new professionals, ensuring methodological alignment and efficiency in data analysis.

- Understanding the client's needs and process to develop the ideal RPA solution using Automation Anywhere products. - Code refactoring to efficiently meet the client's requirements and ensure the system's maintenance and sustainability. - Providing specific RPA development training in Automation Anywhere. - Developing well-structured and documented code for automated processes using Automation Anywhere tools. - Also, developing solutions integrated with Automation Anywhere tools using programming languages such as Python, VBA, HTML, and others.

- Supporting the sales team in Brazil by defining, tracking, and implementing business objectives, initiatives, strategies, tactics, and escalation processes. - Providing visibility and performance tracking for the business (business analysis, sales efficiency, and productivity KPIs, dashboards). - Assisting in building, maintaining, and enhancing our data and reporting foundation. - Driving operational efficiency by automating and improving escalation processes, tools, and dashboards. - Supporting business projects.

- Customer support through email and phone. - Providing support for the entire Alvaria Software suite. - SQL Server queries and management. - Data handling and analysis, primarily focused on Contact Center Support activities.