Andrada Ionescu

• Leading and building a high performance account management team. • Ensuring that the team establishes excellent relationships with Glovo partners through communication coherent and proactive, identifying their needs and strengthening their commitment (meetings of the partners and business analysis). • Periodically evaluating, monitoring and creating reports on the portfolio of the team and principals KPIs. Performing actions to achieve their goals and objectives and the company's key results. • Helping the team develop and execute plans, enabling their partners to grow through promotional negotiations, marketing activations and menu performance (item sales, AOV, conversion rate, cross-selling and up-selling). • Make sure Glovo has the best content, making sure we sign strategic partnerships • Optimize Glovo's visibility through marketing actions with our partners (using marketing, merchandising, etc.). • Improve Glovo's revenue by renegotiating commissions and selling sales plans active. • Understanding, building action plans and tracking disturbed and inactive partners. • Improving the operational efficiency of Glovo partners, ensuring that we always deliver the best service to our customers.

• Streamlining and optimizing the sales process • Selecting, implementing, and managing sales automation tools • Manage CRM data (Sales Force) and ensures data accuracy • Perform sales forecasting • Work with sales leadership to develop organizational goals. • Support and oversees sales team • Ensures job performance & target achievement • Implementation & day to day tracking of sales initiatives (lead generation & discount campaigns, custom reports for customers account performance) • Part of hiring & driver of training of new and existing agents • Delivers weekly, monthly, annual reports to management & agents • Works closely with sales support, customer service, moderation, as well as BA/BI. • Responsible for quality audit

• Developing weekly/monthly/annual and seasonal sales targets • Organizational planning, financial forecasting, budget setting and strategic planning • Examining growth opportunities, understand the competitive landscape and market trends • Enabling sales improvements • Evangelize the product and personally help close largest deals • Establish and foster partnerships and relationships with key customers • Work collaboratively across teams - including Customer Support, Product and Marketing • Part of hiring & driver of training and coaching of new and existing agents

• Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking • Establish relationships with new customers and secure contracts with them • Play an integral part in generating new sales that will turn into long-lasting relationships • Provide feedback to sales management on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation • Provide feedback to company management on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to customers by extending company offerings • Develop trust relationships with a portfolio of major clients • Acquire a thorough understanding of key customer needs and requirements • Expand the relationships with existing customers by continuously proposing solutions based on the analysis of results that meet their objectives • Ensure the correct products and services are delivered to customers in a timely manner • Serve as the link of communication between key customers and internal teams • Resolve any issues and problems faced by customers and deal with complaints to maintain trust • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

• Negotiate prices or other sales terms • Maintain and update listings of available properties • Compare a property with similar properties that have recently sold to determine its competitive market price • Appraise property values • Advise clients on market conditions, prices, legal requirements, and related matters • Determine clients needs and financials abilities to propose solutions that suit them • Develop networks and cooperate with attorneys, appraisers and contractors • Promote sales through advertisements and listing services • Remain knowledgeable about real estate markets and best practices

• Establishing and maintaining customer relationships • Acquire a thorough understanding of key customer needs and requirements • Establishing the strategy and advertising tools by analysing the results obtained • Evaluating the quality and accuracy of advertising proposals • Managing clients advertising budgets • Elaboration and launching of internal orders, ensure the correct products and services are delivered to customers in a timely manner • Serve as the link of communication between key customers and internal teams • Resolve any issues and problems faced by customers and deal with complaints to maintain trust • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

• Activities for selling confectionery, pastry, coffee, drinks, merchandise management and • Goods management and permanent monitoring of stocks • Baking pastries • Preparation of confectionery products for presentation in store windows • Making coffee at the coffee maker • Typical management activities • Maintaining cleanliness in the work area • Preparation of primary accounting documents (cash register, NIR, receipts, invoices) • Participation in the periodic inventory

• Design of advertising items (banners, business cards, light boxes) using Corel Draw • Inventory management • Identifying customer requirements and correlating them into a finished product

• Coordination of the team • Making supply orders • Maintaining and transmitting a standard of professionalism in carrying out team activities • Identifying the training needs of subordinate staff and ensuring their continuous training • Respecting the internal regulations and working procedures specific to the company and ensuring knowledge and compliance documents by subordinate staff • Recognition of customer needs and requirements and their satisfaction • Sale of customer services and products • Resolution of customer complaints

• Carrying out the sales activity in the store in order to retain customers, ensuring quality standards in serving customers by knowing the products and providing information about them • Collecting money or other forms of payment for selling products from the store • Participation in the management of goods from suppliers in accordance with the related invoices and notices • Labeling and arranging products on the shelf • Checking and recording the validity terms of the products • Participating in the periodic inventories of goods stocks • Minimizing customer complaints or promptly resolving them • Ensuring the cleanliness of the store according to the hygienic-sanitary standards • Supervising activities when the store manager is not present