Andi Rose (Tessa) K.

Provide guest-facing service in a high-volume retail environment, with responsibilities spanning sales floor upkeep, department stocking, and daily priority pulls. ✦ Maintain assigned department with attention to detail, ensuring presentation meets next-day deadlines and corporate standards ✦ Execute daily priorities, including product restocking, promotional setups, and inventory accuracy ✦ Support team operations through flexible cross-training and consistent task follow-through

I’m the founder and lead photographer of Andi Rose Photography — a creative brand rooted in capturing life’s candid magic through soft colour palettes, natural light, and meaningful moments. I specialise in lifestyle, portrait, maternity, and seasonal mini sessions, offering clients a relaxed, story-driven experience from planning to final delivery. ✦ Provide full-service photography, including pre-session planning, styling guidance, and post-production editing ✦ Manage all aspects of the business, from scheduling and client communication to branding, invoicing, and marketing ✦ Edit galleries using Adobe Lightroom and Photoshop to deliver high-quality, consistent visuals ✦ Host themed mini sessions (e.g. back-to-school, holiday, maternity) and promote services via social media and referrals ✦ Built and maintain photography website, manage booking workflows, and deliver a boutique client experience

Delivered product recommendations and account support to customers across the U.S. via inbound and outbound calls. As a Subject Matter Specialist, I also supported supervisors and training teams with new product launches and internal process improvements. ✦ Managed high-volume call queues while maintaining accuracy, professionalism, and customer satisfaction ✦ Handled advanced billing adjustments, escalations, and account modifications including high-level access changes ✦ Assisted leadership teams with training initiatives, documentation, and onboarding new staff for telesales promotions ✦ Recognised for adaptability, cross-departmental support, and high communication standards

Reviewed billing, delivery schedules, and service concerns with customers. Managed issue resolution and coordinated with local branches to resolve complex cases. ✦ Accurately processed account changes and ensured customer clarity on services ✦ Provided empathetic, solution-based support across various account types ✦ Built rapport with repeat callers, improving customer retention and satisfaction

Provided front-line service in a fast-paced food environment, managing customer orders, maintaining cleanliness, and supporting back-of-house food prep. ✦ Handled cash, drive-thru, and in-person orders ✦ Maintained a clean and organised workspace in compliance with food safety protocols ✦ Supported team operations by restocking, cleaning, and assisting during peak hours

Assisted customers over the phone with billing questions and service concerns across multiple industries. ✦ Resolved account discrepancies and provided plan recommendations ✦ Practiced de-escalation techniques to maintain high customer satisfaction ✦ Used internal tools for data entry, documentation, and account management

Assisted guests with trade-in quotes, transactions, and daily cash handling. ✦ Performed register duties and balanced cash drawer ✦ Helped customers with game recommendations and store questions ✦ Maintained inventory and store organisation

Processed transactions quickly and accurately while providing friendly service. ✦ Assisted in item sorting and restocking shelves ✦ Maintained clean checkout areas and followed loss prevention procedures ✦ Supported store teams during holiday rushes and special events