Andersen Chang

• Develop, manage, and monitor internal and external KPIs and reporting for all warehouse locations. • KPI measurement implementation including labor control, inbound / outbound metrics, and inventory. • Manages business unit profitability and report performance versus budget objectives and perform analysis of financial results to drive organization action plans (budgets, P&Ls, and quarterly / annual inventory reporting). • Provide strategic leadership and direction on overall warehouse operations to drive business performance. • Develop, lead, and drive continued process improvement and safety performance efforts, including program awareness and metric improvements, while operating within guidelines and regulations (TAPA, AIB, OSHA, etc.). • Mentor and develop junior leadership within the organization to establish culture of effective problem-solving based on root cause analysis to improve overall performance. • Oversee and coach on-site General Managers located at facilities around the country to drive operational efficiency. • Cultivate strong client business relations and manage customer objectives by assessing complex situations, identifying root causes, and developing solution-based strategies that improves customer satisfaction and retention. • Support sales efforts to drive business unit growth, onboard new accounts, contract renewals, and pricing. • Travel to warehouse locations monthly to support deliverables, collaborate with engineering on layout / product placement, and ensure physical condition of warehouse and equipment are properly maintained.

· Develop executable strategies for achieving the company’s global distribution goals across web, fulfillment goals. · Lead the FTZ, bonded warehouse, CFS compliance teams, overseeing multiple warehouse sites and fulfillment centers across US. · Lead and implement strategies that improve performance, building on recent output improvement of 34% capacity increase and enhanced communication across teams and clients. · Maintain a culture of continuous improvement and incremental waste reduction. · Foster a high-performing team environment with a focus on operational effectiveness, efficiency and scalability. · Develop goals and provide detailed updates across key performance metrics. · Demonstrate internal leadership, engaging in cross-functional collaboration to evaluate the viability and resource needs of potential distribution partnerships. · Work closely with CEO and CFO to ensure alignment on key business objectives, maintaining a strong link between operational performance and over company goals.

• Execute effective leadership of the organization to enable performance at or above the standards required by leadership and shareholders by setting clear performance objectives and holding individuals and teams to account. • Develop, lead, and implement the complex business strategies required to achieve the commercial, operational, financial, and cultural objectives of the business. • Understand what actions and factors impact the company’s P&L and promote collective responsibility for improving bottom-line performance through robust financial acumen. • Effect financial outcomes, as or better than forecasted, as defined by annual budgets and the company’s rolling five-year strategy. • Build out an ERP and migrate from localized files to a more centralized structure. • Negotiate prices and terms with suppliers, vendors, or freight forwarders. • Implement processes that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies. • Lead, with the President and other stakeholders, a wholesale review of the FC space and develop a robust strategy to develop and market new solutions based on market demand and organizational capabilities.

· Execute effective leadership of the organization to enable performance at or above the standards required by leadership and shareholders by setting clear performance objectives and holding individuals and teams to account. · Lead, with the President and other stakeholders, a wholesale review of the FC space and develop a robust strategy to develop and market new solutions based on market demand and organizational capabilities. · Develop, lead, and implement the complex business strategies required to achieve the commercial, operational, financial, and cultural objectives of the business. · Understand what actions and factors impact the company’s P&L and promote collective responsibility for improving bottom-line performance through robust financial acumen. · Effect financial outcomes, as or better than forecasted, as defined by annual budgets and the company’s rolling five-year strategy. · Build out an ERP and migrate from localized files to a more centralized structure. · Negotiate prices and terms with suppliers, vendors, or freight forwarders. · Implement processes that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.

Implement business strategies, plans and procedures. Set comprehensive goals for performance and growth. Establish policies that promote company culture and vision. Oversee daily operations of the company. Lead employees to encourage maximum performance and dedication. Evaluate performance by analyzing and interpreting data and metrics. Manage relationships with partners/vendors.

ERP system implementation. Supply chain management. Create and implement the strategies of cope of works. SalesForce, NetSuite, RF Smart

· Works in a consultative fashion with Sales and operations as an advisor of ERP system(NetSuite – Saleforce) and WMS(RF Smart) that may improve their efficiency and effectiveness. · Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions. · Interface across business and technology areas to communicate goals, directions, and road maps. · Supervise system infrastructure to ensure functionality and efficiency. · Manage & drive improvements in the SOP process leading to improved forecast accuracy, to enable improved service levels. · Develop the supply chain strategy and implementation including systems/tools/process improvements for procurement, planning, logistics, fulfillment, warehousing, and inventory management. · Working with sales, marketing, and finance to improve the forecasting process and overall planning accuracy, while reducing costs and improving working capital turnover.

3PL, 4PL, eCommence, orders fulfillment site. Transload and Crossdocking

E Commerce orders fulfillment service, 3PL

· Oversees all aspects of the 2 - 3PL facility orders processes, including maintenance and facilities, production, shipping and receiving, supply chain and special projects. · Provides strategic leadership to ensure lean operations and engineering support for E Commerce distribution facility. · Directs and monitors areas operations managers in receiving, picking, repacking, and facilitating to accomplish goals of the organizational plan, consistent with established SOP and safety procedures. Acts as liaison between department management/subordinate levels, as well as executive levels to inform personnel of communications, decisions, policies and all matters that affect their performance, attitudes and results. · Hires, trains, develops and evaluates staff. Takes corrective action as necessary on a timely basis and in accordance with company policy. Ensures compliance with current federal, state and local regulations. Consults with Human Resources Department. · Monitor and review performance of direct reports, and provide prompt and objective coaching, mentoring and counseling. Resolve performance, job satisfaction, and interpersonal issues, balancing employee and department needs. · Create ROI and cost-benefit analysis for the implementation of initiatives and expenditures to improve processes. · Utilize a Warehouse Management System (WMS) to manage the physical inventory and information workflow through the warehouses. · Direct responsibility for maintaining service fulfillment, vendor management, and operational budget. · Responsibility for reduction in project deficiencies, maintaining SLA requirements, employee development, state and federal compliance, OSHA guidelines/regulations, as well as corporate best standards.

Cumulative GPA average:3.75/4.0

Major courses GPA average:3.3/4.0